Customer Service Representative

Overview

Do your friends and co‑workers refer to you as a people person? Have friends or people told you or suggested you go into sales? Do you enjoy working with people? Do you enjoy helping people solve problems by offering advice and consultation? Are you looking for a job that offers constant learning, skills growth and a career path? If so we are looking for employees just like you in the ever‑changing Sign Industry.

As a FASTSIGNS Customer Service Representative, you will be the initial contact with current customers as well as prospective customers in our FASTSIGNS Center. You will work with customers in numerous ways such as email, telephone and in person.

The sign industry is ever changing and dynamic. All you have to do is look all around and you’ll see there are signs of all types everywhere. You will never be bored working in the sign industry as even the smallest of jobs up to very large projects are unique and highly customized.

FASTSIGNS has the most extensive training programs both online and in‑person in the industry. Working for FASTSIGNS will allow you to grow your personal and business skills. At FASTSIGNS we pride ourselves on the best customer service in the Sign Industry and to prove it we survey our customers to ensure we constantly improve our service.

We are not just looking for just anyone to fill this position; we are looking for someone that believes they are the best. We have a tight knit crew that works great together and are strong believers that attitude is everything. We don’t consider this position as an entry‑level; we consider the position a stepping‑stone for any individual who wants a career path and personal growth in their life.

• Serve as the initial contact with current and prospective customers via email, telephone, and in person.
• Build long‑lasting relationships by turning prospects into customers and into long‑term clients.
• Prepare estimates, implement work orders and ensure timely delivery of finished orders.
• Participate in daily team meetings, execute business and marketing plans, and support the success of the FASTSIGNS Center.

• Outgoing, responsive, eager to learn, and able to build relationships.
• Excellent listening, documentation, and organization skills.
• Strong commitment to a positive attitude and teamwork.
• Motivated to grow personally and professionally and view this role as a stepping‑stone.

• Hourly with performance‑based bonus.
• 6 paid holidays.
• Paid time off.
• 50% paid medical coverage.