Armed Program Director

The Program Director report directly to the General Manager & oversees Armed & Unarmed Security Officers. The ideal candidate demonstrates strong leadership skills, communication, & organizational skills & can manage both client relationships & on-site teams effectively

• Directs the performance of site personnel across all shifts to ensure operational quality
• Ensures compliance with Prosegur policies, client expectations, & regulatory standards
• Serves as the primary point of contact for the client; conducts regular check-ins & service reviews. Liaison between the client, General Manager, & site teams across all shifts
• Conducts routine inspections and quality checks across multiple posts and/or shifts to maintain property physical security and tenant/visitor safety; corrects deficiencies immediately & escalates issues when necessary
• Oversees scheduling, timekeeping, & attendance to maintain proper site coverage & operational efficiency
• Reviews reports, logs, & other documentation to ensure accuracy and timeliness in accordance with company policy & customer expectations
• Responds promptly and effectively to emergencies, incidents, operational issues; provides oversight & to supervisory personnel
• Provides coaching, mentorship, & performance feedback to team members to ensure accountability & professionalism
• Promotes a positive client experience by maintaining open communication & proactively resolving concerns
• Participates in hiring & ongoing training of site personnel as needed
• Enforces company policies & client site procedures consistently and fairly
• Ensures compliance with all applicable laws and site-specific policies
• Monitors and enforces compliance with uniform/appearance standards and equipment readiness (radios, POP smartphones, flashlights, AEDs)
• Leads emergency response per site protocols (evacuations, medical emergencies, workplace violence, severe weather)
• Directs coordination with law enforcement, EMS, and client stakeholders; preserves evidence and scene integrity
• Maintains current post orders/SOPs; recommend updates based on lessons learned and client feedback
• Monitors documentation and tracking for training, licenses, and certifications to ensure that officers remain fully compliant and job-ready
• Monitors site inventory control (badges, keys, forms, PPE); approves and submits purchase/repair requests
• Spearheads continuous improvement initiatives and cost-effective scheduling

Required Qualifications:

• High school diploma or GED
• 5-10 years of security experience with 4+ years in a supervisory or role
• Must possess and maintained an Armed Security Officer license/permit in accordance with state requirements
• Active state security license/guard card or eligibility to obtain before start (California)
• Valid driver's license
• Ability to pass background/drug screening and motor vehicle records check
• Supply and maintain a personally owned, approved firearm
• Strong written/verbal communication; professional customer service demeanor; conflict resolution and deescalation skills
• Prior law enforcement, military, or armed security experience is strongly preferred
• Proficiency with common security systems (CCTV/VMS, access control/badging) and Microsoft 365 (Word, Excel, Outlook)
• Ability to actively interact with variable shifts including weekends and holidays and respond to after-hours incidents when needed

Shift: All Shifts

Hours: 1st,2nd,3rd Shifts

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(EEO) Statement

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veterans