First Program: Public Safety Agent

This is a First Opportunity recruitment, we are only accepting applications from residents who live within the First Opportunity Target Area (FOTA) and meet the qualifying annual household income limit. For more information please visit www.oregonmetro.gov/fota

Hello, we are Metro! Metro is dedicated to shaping a better future for the greater Portland region. The work the people of Metro do every day benefits the lives of the people who live here, today, and tomorrow.

Join the Oregon Convention Center Department of Public Safety as a Public Safety Agent and be part of a team committed to creating a safe, welcoming environment for everyone who visits, works, and hosts events at the OCC. In this role, you will have the opportunity to make a real impact each day by supporting the safety and comfort of a diverse community while helping ensure every guest has a positive experience.

The Oregon Convention Center is a 24-hour, seven-day a-week operation that supports a wide variety of events, visitors, staff, and vendors. This role offers consistent hands-on experience in both safety and customer service, allowing you to develop strong communication, observation, and problem-solving skills in a highly visible, people-centered environment. You will be part of a supportive team made up of individuals with a range of backgrounds.

In this position, you will receive ongoing development opportunities designed to help you build confidence and expand your skill set. As industry practices evolve, you will continue learning and gaining experience that prepares you for long term growth in safety related roles.

If you are interested in pursuing a future in public service such as Police, Fire, EMS, Emergency Dispatch, or Social Work, this role offers a strong foundation to build your experience, strengthen your fundamentals, and explore your career path while contributing to a team that values service, professionalism, and community.

• Represent OCC as a first-impression ambassador by offering warm greetings,cleardirectionsandeffectiveproblem-solving for event attendees. The focusisondeliveringoutstanding customer serviceat every interaction.
• Be responsible for ensuring that eventsremainsafe.
  
  Assist guests withwayfinding and event information.
• Assist with safe and efficientevacuationswhen needed.
• Monitor assigned areas andrespondto suspicious activitywithother
  
  Agents.
• Coordinates with Portland Police Bureau, Portland Fire & Rescue, and Paramedics during emergency responses.
• Usea computer and/or mobile device to complete reports, receive assignments, review policies,protocolsandstay informed on current directives to ensure quality in an ever-changing environment.
• Arrestsindividualsviolatingstate laws andcollaborateswith local law enforcement andprosecutorstosupport legal proceedings.
• Manage crowd controlandprovide initialresponseduringmedicaloremergency situations.
• Additional opportunities and event specific assignments are available (with additional training) in patrol functions, dispatching, environmental safety, training and more.

• Dependable, trustworthy, professional, who ishonest and enjoys interacting with the public and in a team of public safety professionals.
• Ability to deliver outstanding customer service and interact in a positive and respectful way with the public.
• Proven ability toestablishand maintain professional relationships with co-workers across all departments.
• Knowledge of,or a passion for,event safety and security.
• Skilledin administering First Aid, CPR, AED, crowdcontrolandcoordinatingemergency services.
• Proficient in providing clear and concise written documentation of incidents in on-scene notes and the subsequent report.
• Able to deliver clear and concise verbal debriefs of incidents to managers and first responders.
• Willingness and ability to learn purpose-built computer programs including video management software, report writing systems, dispatching and computer-aided dispatching user interfaces.
• Capable of reading and following building floor plans, policies, procedures, protocols, directives and briefings.
• Ability to remain calm and professional in emergency situations while coordinating a response.
• Skilled ineffectively de-escalating tense situations,includingpeople in crisis or agitated/obstinate individuals.
• Physically able to run over one-third of a mile on varying surfaces and terrain, both incline and decline (including stairs) during an emergency incident.
• Capabilityofcompletingand…