Lead Mitigation Technician

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Full Time Portland, OR, US

Salary Range: $24.00 To $29.00 Hourly

Serving the PNW for over 40 years, Charter Construction specializes in restoring residential and commercial buildings in Washington and Oregon. It has established itself as a company that sets the standard for performance, integrity, and quality and our whatever-it-takes philosophy ensures every project is successful and every client is satisfied. Delivering exceptional, compassionate service is what we do best and our long-standing, loyal relationships with repeat clients is a testament to that commitment.

We restore and preserve buildings and homes with a people-first approach. This means we serve our clients with honesty and compassion while fostering a culture of support and excellence within our team.
Charter Construction is also proud to be part of the American Restoration family-a network of local property restoration businesses, like ours, that spans the country. As an American Restoration brand, we have expanded resources and capabilities at our fingertips, allowing us to provide our clients with exceptional service.

The Lead Mitigation Technician is responsible for overseeing and executing water, fire, mold, and other environmental mitigation projects from start to finish. This role ensures that all work meets industry standards, company quality expectations, and safety guidelines while providing exceptional customer service. The Lead Mitigation Technician coordinates field crews, communicates with homeowners and project managers, and ensures timely and accurate documentation.

• Lead and perform water, fire, mold, and environmental mitigation services.
• Assess damages, determine scope of work, and recommend appropriate mitigation strategies.
• Set up, monitor, and maintain mitigation equipment, including dehumidifiers, air movers, air scrubbers, and specialty drying tools.
• Ensure all work complies with IICRC standards and company protocols.
• Guide and train technicians in proper mitigation techniques, equipment usage, and safety procedures.
• Assign daily tasks and oversee productivity and workflow on job sites.
• Ensure clear communication across team members, office staff, and management.

• Explain mitigation processes and timelines to customers in a professional and reassuring manner.
• Maintain strong relationships with homeowners, insurance adjusters, and project managers.
• Address customer concerns promptly and elevate issues when necessary.

• Complete and upload job documentation, including moisture readings, photos, sketches, and daily notes.
• Maintain accurate records of equipment usage and job progress.
• Assist target with estimating by providing detailed on-site information.

• Enforce safety protocols and maintain a clean, hazard-free job site.
• Ensure proper use of PPE and adherence to OSHA guidelines.

• Valid driver’s license with a clean driving record.
• Strong leadership and communication skills.
• Ability to lift 50+ lbs., work in confined spaces, and perform physically demanding tasks.
• Comprehensive knowledge of construction methods, materials, and industry standards.
• Strong work ethic with the ability to work independently.

• 2+ years of experience in mitigation, restoration, or related field. (preferred)
• IICRC WRT certification (preferred).
• Proficiency with mobile apps or job-tracking software (e.g., Dash, Xactimate). (preferred)

• Strong attention to detail
• Problem-solving and…