Resident Services Coordinator - Bilingual English​/Somali

RESIDENT SERVICES COORDINATOR (Bilingual English/Somali Required)

Organization: Hacienda Community Development Corporation
Date Posted: November 18, 2025
Location: Portland, OR
Position Type: Full-Time;
Non-Exempt – 4 Day Workweek!
Primary

Job Functions:

Social Services;
Resource Navigation
Educational Requirements: An associate's degree or higher is preferred.
Experience Requirements: At least three years
Language Requirements: Bilingual English/Somali required.
Salary Range: $47,840/year, paid hourly, with an up to 3% bilingual premium increase available at 90 days of employment.

Hacienda CDC, a trusted community development corporation that strengthens individuals and families through affordable housing, holistic services, and advocacy, is searching for a Somali-speaking Resident Services Coordinator to bring their passion for serving people and the community while tackling new challenges with creativity and empathy.

When you join the Resident Services team at Hacienda CDC, you join a team dedicated to their work and the clients they serve. Your primary tasks will include providing support to the primarily Somali residents of our communities by directing them to resources that promote housing stability and resident health, engaging with Permanent Supportive Housing (PSH) residents to promote community integration, fostering community building among residents and property management, and more.

The ideal candidate will be highly self-motivated, non-judgmental, and able to express compassion for each resident. They will be familiar with trauma-informed practices, excel at relationship-building, and have a genuine joy for community building. They will embrace the inclusiveness of various cultures, ethnicities, and socioeconomic statuses and desire improved outcomes for each resident they serve.

• A mission focused on connecting low-income households and communities of color to new opportunities that support youth, families, and people on their journeys to start businesses or buy homes.
• An excellent opportunity for you to make a positive impact on our communities.
• A starting salary of $47,840/year, paid hourly, and a generous benefits package (see below).

• Support resident housing stability through resource navigation, skill-building workshops, and collaboration with property management.
• Build a network of resources to support eviction prevention, resident health, economic empowerment, and strong social connections among residents.
• Engage with a variety of community members, including Somali families, PSH residents, etc, with cultural sensitivity and in a trauma-informed manner. Working to promote their integration through events, resource navigation, and general on-site support activities.
• Communicate and collaborate regularly with the PSH service provider to ensure coordinated support to best serve the needs of PSH residents.
• Complete resident intakes, maintaining resident services databases, and producing required reports in an accurate and timely manner.
• Cultivate and maintaining positive relationships with residents, onsite staff, and internal Hacienda teams.
• Establish and maintain contact with residents through new tenant orientations, monthly resident newsletters, and daily touchpoints.
• Evaluate resident data, program assessments, and information gathered through popular education methods to inform partnerships and resident activities.
• Coordinate and host monthly resident activities, including community events, workshops, resident meetings, and celebrations.
• Facilitate weekly meetings with property managers to review rent-payment data, support planning for identified households, and program updates.
• Engage residents in input and feedback on neighborhood initiatives, housing developments, and other projects.

• A minimum of three years of experience in community engagement/outreach, community organizing, or case management is required.
• At least an associate's degree with two years of experience in similar roles.
• Bilingual English/Somali is required, with the ability to communicate effectively in both…