Res Srvs Coord - Represented

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Central City Concern is an innovative nonprofit agency providing comprehensive services to single adults and families in the Portland metro area who are impacted by homelessness, poverty and addictions. We hire people that are skilled and passionate to meet our mission to end homelessness through outcome‑based strategies which support personal and community transformation.

SUMMARY
:
The Resident Services Coordinator (RSC) assists residents through resources and referrals within designated Central City Concern Fair market and Section 8 Communities. Building community is very important to the success of the Resident Service Coordinator. The RSC will hold community events and meetings to help build cohesion between tenants. This individual works with residents and staff to find solutions to financial and behavioral problems that, if not resolved, would jeopardize the resident’s continued housing.

Schedule:

Tuesday - Saturday 9 am – 5:30 pm

Location:

Biltmore: 310 NW 6th Ave., Portland, OR 97209

Compensation: $20.78 /hour

Seniority Bid Window:
Closes 11/10/25

• Identify resident issues; provide links to resources assisting resident with continued housing.
• Mediation of neighbor disputes and tenant/landlord disputes are the responsibility of the RSC.
• Assist and support residents by information sharing and educating residents about building rules and policies.
• Serve as liaison from specific housing program/residency to service providers, including those directly associated with resident.
• Establish and maintain ongoing communications with Portfolio Manager, working with residents to maintain housing and maintain ongoing communications with Client/Resident Monitors.
• Network with agencies in the community to assist linking residents to resources and participate and help coordinate a monthly tenant council meeting.
• Maintain activity log reflecting resident interaction and prepare required reports in an accurate manner.
• Interview all applicants prior to move in to complete basic needs assessment, ensure they meet building criteria and understand your role in the community in assisting them in meeting their needs.
• Follow up regularly with residents to ensure they are getting these needs met.
• Refer to employment opportunities, supported employment, benefits and entitlements, medical and mental health resources as needed and or desired by the resident.
• Function as part of a team providing supportive housing and report to various job sites as directed by supervisor.
• Respond to and investigate resident reports of building, community, CCC Process and Procedures and CCC employee issues that arise directly related to the building(s) you are responsible for.
• Create and execute community programs and activities within the building including but not limited to ready to rent, financial literacy, neighborhood safety, potlucks, movie nights and community meetings.
• Adhere to all state and federal privacy and security regulations applicable to the program, and to CCC policies and agreements regarding confidentiality, privacy, and security. Report any breach of protected health information or personal identification information of any person receiving CCC services to the CCC Compliance Department, as well as to your supervisor or their designee.
• Participate as requested in Resident Quality Improvement Council.
• Perform other duties as assigned.

• Ability to consider the impacts and outcomes for underserved communities during decision‑making process.
• Ability to consider impacts of oppression, structural racism, and individual bias on client outcomes.
• Ability to work as a team member and to establish priorities; display a non‑judgmental attitude and willingness to learn new skills.
• Demonstrated ability to work without supervision.
• Demonstrated knowledge of community and social agencies, and self‑help groups.
• Sufficient manual dexterity and physical ability to perform assigned tasks.
• Must adhere to agency’s non‑discrimination policies.
• Ability to effectively interact with…