Court Navigator

Overview

Multnomah County Circuit Court - Portland, OR 97204

Salary Range: $18.62 - $24.82

Make a difference with VOA Oregon! For over 125 years, Volunteers of America Oregon has been dedicated to serving the most vulnerable members of our community. Through our programs in behavioral health, addiction treatment, reentry services, and support for children and families, we provide life‑changing services that promote safety, healing, and empowerment.

Join a mission‑driven organization that truly values its employees! This is a full‑time position with excellent benefits, including:

• Comprehensive health coverage – medical, dental, and vision insurance, with an employee medical premium starting at just $12.50 per paycheck
• Financial protection – life insurance, short‑ and long‑term disability insurance
• Retirement security – 403(b) with an automatic 5.5% employer contribution after 18 months, regardless of employee participation
• Work‑life balance – a generous paid time off (PTO) plan, starting with accruals that earn 15 days in the first year, 23 days in the second, and 26 days in the third
• Upfront sick leave – 80 hours of front‑loaded sick time (prorated in the first year), which resets annually on January 1
• Paid holidays – 10 paid holidays each year, plus three personal holidays (prorated in the first year) for employees to take time off to celebrate holidays, events, or milestones that matter most to them
• Student loan forgiveness – As a 501(c)(3) nonprofit, VOA Oregon is a qualifying employer for the Public Service Loan Forgiveness (PSLF) program, which can help employees reduce or eliminate their federal student loan debt after 10 years of qualifying payments
• Additional perks – flexible spending accounts, an employee assistance program, and other voluntary benefits and discounts

At VOA Oregon, you’ll be part of a compassionate and dedicated team, making a real difference in our community. Apply today!

The Court Support Navigator is responsible for providing a welcoming and friendly reception to people visiting the Multnomah County Central Courthouse while assisting court patrons with way finding and addressing special needs. The Court Support Navigator is responsible for serving the public entering the courthouse by greeting visitors in the courthouse lobby; directing individuals to informational kiosks, departments, services and courtrooms; answering basic questions about the courthouse;

and locating resources within the courthouse for individuals that are requesting accommodations or extra assistance in order to conduct their business. Works in collaboration with courthouse administration and VOA Oregon staff to ensure up-to-date information is available.

• High school diploma or GED required.
• At least one year of professional reception and/or customer service experience.
• Bi‑lingual required.
• Prior experience working within public service setting preferred but not required.
• Experience supervising volunteers or other employees is preferred but not required.
• Knowledge and skills using MS Office and desktop/iPad tools.

• Communication proficiency.
• Cultural competency and desire to work with diverse, multicultural community members.
• Customer service orientation and skills.
• Basic conflict resolution skills.
• Ethical, professional conduct.
• Adaptable.
• Initiative.
• Time management and organizational skills.
• Good judgment and problem‑solving abilities.
• Ability to work independently.
• Knowledge and understanding of courthouse floorplan, procedures and services to make meaningful referrals.
• Familiarity with de‑escalation techniques and trauma training to work effectively with community members in crisis.

• Ability to pass a criminal background check.
• Reliable transportation.

• Welcome and direct people accessing services at the courthouse.
• Direct families with children to the Court Care drop‑in childcare center.
• Respond to inquiries respectfully and determine appropriate solutions to problems.
• Communicate effectively with visitors utilizing services, as well as with community partners and courthouse staff.
• Collaborate with court…