Program Manager

Job Details

Job Location
:
Main Building - Portland, OR 97205

Position Type
:
Full Time

Salary Range
: $66,955.15 - $73,905.96 Salary/year

The Housing Program Manager oversees a 28-unit Transitional Living Program and facility and must ensure program coverage and staffing 24 hours a day, 7 days a week. The person in this role must also be available on-site to clients as needed. In ensuring program coverage, the Housing Program Manager must be flexible in their availability to fill shifts when no other staff is available.

The person in this role should be able to utilize harm reduction, motivational interviewing, and stages of change, trauma‑informed care, and youth development philosophies in problem-solving, crisis planning, and crisis intervention. The Housing Program Manager works within Outside In’s Youth Services Department and reports to the Youth Services Director.

• Support a coordinated team of staff to facilitate and create a healthy program environment, including but not limited to:
• Working with program staff to establish a schedule of regular pro‑social activities.
• Supporting youth plans as created with case managers, employment and education support, and counselors, coordinating resources to remove barriers and enhance youth’s opportunities for success.
• Participating in and supporting crisis planning and crisis intervention services.
• Facilitate youth engagement from program orientation to case manager and contact person engagement, while supporting the education of resources such as services to support youth in life skills development.
• Build positive relationships with youth through role modeling and be responsive to addressing youth needs and concerns.
• Coach participants in problem‑solving to identify healthy options, practice skills, and resolve conflict.
• Involve and empower youth participants to see themselves as partners in the success of the Transitional Living Program space and services.
• Support connections to recovery‑oriented and behavioral health services in support of resident wellness.
• Provide client assistance and program supplies as needed and within project and agency policies and procedures.
• Support youth in understanding and meeting program expectations.

• Develop, update, and maintain program expectations and operational policies, procedures, and safety practices for the Transitional Living Program.
• Support program occupancy through outreach, referral, and screening processes, including:
• Retention, safe exits, and follow‑up among residents.
• Monitoring program vacancies and outcomes.
• Maintain a clear and equitable waiting list system for youth interested in the Transitional Living Program.
• Maintain availability in an on‑call rotation and staff the program as coverage needs arise, including coverage of shifts outside of standard business hours.
• Work with the program staff to evaluate team cohesion and implement program changes.
• Assist in budget planning processes and oversee Transitional Living Program budget and expenditures.
• Evaluate and support updates of policies and practices that support effective youth engagement and program activities.
• Assist in providing material and operational support in programs.
• Complete all required reports in a thorough and timely manner.
• Maximize program occupancy through outreach, referral, and screening processes.
• Monitor program vacancies and support high rates of retention, safe exits, and follow‑up among residents.
• Ensure compliance with Transitional Living Program funder and other legal requirements.
• Review safety practices in the program with the program manager, other members of the Youth Department Leadership Team, and the Agency’s Safety Committee to ensure that safety standards are met and maintained.
• Hire, train, and supervise on‑call staff, ensuring program coverage at all times.
• Work with the Housing Program Manager and the team of program staff to evaluate team functions and implement program changes.
• Oversee Transitional Living Program supply budget and expenditures, ensuring that program supply needs are sought in the most…