Manager Eviction Prevention

The Supportive Team for Eviction Prevention (STEP) Manager is responsible for direct oversight and supervision of the staff supporting the Eviction Prevention Program. This position is responsible for outcome management and is responsible for ensuring that all Supportive Housing documentation standards are met and will provide feedback on improvement when appropriate. This position is responsible for maintaining complex and vital relationships with multiple internal and external partners including but not limited to the Community Management team, Health Services, and various Department Managers across Supportive Housing and Housing.

The Supportive Team for Eviction Prevention (STEP) is a specialized program within Central City Concern’s Supportive Housing division that helps residents maintain stable housing and avoid eviction. Launched in 2025, STEP serves tenants facing housing instability due to lease violations, behavioral health challenges, treatment engagement barriers, non-payment issues, or other risks to housing retention. The program prevents homelessness through early intervention, intensive support, and coordinated care.

Services include case management, mediation, housing diversion, tenant stabilization, and collaboration with behavioral health providers, property management teams, and community partners. Using a trauma-informed and recovery-oriented approach, STEP helps residents overcome barriers, strengthen housing stability, and achieve long-term success while remaining safely housed.

Since 1979, the Portland community has trusted Central City Concern (CCC) to help people create meaningful, long-term change. Every year, we serve more than 13,000 people experiencing or at risk of homelessness with affordable and supportive housing, person-centered health care, addiction recovery and employment assistance. By providing health care, housing, and jobs, CCC is ending homelessness in Portland and helping people achieve their highest potential.

The Starlight (355 NW 6th Ave. Portland, Oregon)

Monday - Friday, 8:00am to 4:30pm

$57,000/yr to $80,000/yr, Final comp will be determined based on relevant experience, education, credentials/licensure, and internal equity.

• High School or GED required. Bachelor’s degree in social work or another relevant social science field.
• 3 years supervisory/lead experience in direct human services/housing practices or similar work experience working with the homeless population in a relevant setting.
• Knowledge of fair housing laws and tenant rights and familiarity with social, health and benefit resources in Multnomah County.
• Must not actively be on probation or parole.
• Demonstrated supervisory skills are essential.
• Understanding of recovery terminology and ability to apply concepts.
• Will be required to work at multiple locations.
• Competent with MS Office suite of software including ability to create basic business documents and spreadsheets and manipulate data.
• Must possess a current driver’s license, pass a DMV background check and be designated an “acceptable” driver as outlined in Central City Concern’s Fleet Safety Policy. Must pass an initial drivers training and then pass an annual recertification. Must maintain vehicle insurance coverage of a minimum of $100,000/$300,000 personal auto liability coverage.
• Must pass a pre-employment drug screen and background check.
• Will be required to carry an agency cell phone for work use. Cell phones will be provided by Central City Concern.
• Physical ability to bend, stoop, kneel, squat, twist, reach, pull and lift heavy objects and able to climb stairs several…