Navigator

# Navigator IHybrid   
• Portland, OR 97232## Overview Salary Range $29.01 - $48.62 Hourly Position Type Limit Duration Category Bargaining  Unit## Description
** About RISE Partnership
** At RISE Partnership, we partner with unions, responsible employers, and public agencies to support caregivers and public service workers. We give workers the resources they need to make the most of their union-negotiated training and benefits.

Our work is grounded in our core values: respect, integrity, service, and equity. These values guide how we deliver workforce solutions, like training, benefits navigation, job matching, and career development. We address the unique challenges Oregon workers face to ensure all workers have access to services and support that help them grow, thrive, and feel confident in their work and communities.

This position is represented by the Communications Workers of America (CWA), Local 7901. We value our collaborative relationship with CWA Local 7901 and respect the important role the union plays in advocating for our workers’ rights and well-being.
** About This Role
** Reporting to the Carewell Care Provider Experience Manager, the Navigator I works primarily on the Carewell team, who help deliver a family of trainings, education, and benefits that are hard-won by in-home care providers to enhance their lives and drive their futures.

The Navigator I is responsible for resolving care provider issues and empowering them with the knowledge and the tools needed to be able to manage their individual health plans, training needs, and other benefits. They interact with care providers through electronic correspondence, telephone calls, virtual and in-person meetings, and keep RISE values and care provider satisfaction at the core of their work.

While each RISE employee is assigned to a specific team, we operate within a collaborative shared services model that encourages cross-departmental support. Some employees contribute to multiple teams, allowing us to leverage resources more efficiently. This structure enables our staff to focus on delivering high-impact programs that advance our mission, ensuring every resource is used strategically to drive meaningful change.
** Essential Functions
*** Care Provider Navigation and Support:
** Trains, educates, and assists care providers, partners, union leaders, and internal RISE and department staff regarding care provider training and benefit offerings;
* Guide care providers through the enrollment process, from application to benefits access including troubleshooting complex situations;
* Leads care providers through the enrollment and renewal process to become a care provider including navigating training requirements;
* Communicates with care providers and workers via phone, email, text and in-person to help them solve issues;
* Evaluates workers’ reports of undue burden preventing them from completing training requirements, determines the worker’s eligibility for support, and processes support requests for workers;
* Processes worker requests for interpretation and localization services, and coordinates delivery of these supports;
* Manages Salesforce cases as assigned and according to operation standards and processes;
* Engages with care providers, colleagues, and partners in an efficient, courteous, and professional manner;
* Translates materials for distribution or communication to care providers and provides verbal translation as needed (multi-lingual positions only);
* Assist in processing worker stipend payments.
* Partner support (Partners include Member Assistance Center (MAC), Valley Insurance Professionals (VIP), Ameriflex and Magnacare):
** Works scheduled shifts to respond to incoming live call transfers from our partners, cases…