Shelter Specialist-Overnight

Department:
The Salvation Army Overnight Shelters-SAFES Location

Recruiting Opportunity Closes: 10.19.2026

Hourly Wage: $23.00 - $25.00 DOE

Hours Per Week: 36

Status:
Non-Exempt / Full Time

Number of Positions: 1

Department:
The Salvation Army Overnight Shelters-SAFES Location

Position Title:
Shelter Specialist (OVERNIGHT)

The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

To obtain assistance with accommodations related to the American’s with Disabilities Act (ADA) concerning your application process, please contact or email thq.reporting.linevationarmy.org, attention Donna Campagnolo.

• Education:
  
  High school diploma or GED.
• Documented experience in homeless services (or related experience).
• Education and/or work experience commensurate with the duties and responsibilities required
• Strong Human relations skills; trauma-informed care.

The Shelter Specialist is responsible for completion of various assigned tasks. The primary focus will be maintaining program operations and services for participants on site. The Shelter Specialist works closely with program participants of the Shelter to provide the basic needs, services, or to de-escalate negative participant interactions. This role will also have a focus on site safety and access control for the participants.

• Basic Microsoft Office experience is needed
• An ability to engage with diverse populations in a respectful and culturally responsive manner.
• Demonstrated ability and willingness to consistently communicate and work well with staff and residents from a variety of racial, cultural, and economic backgrounds and with various religious beliefs, traditions, lifestyles, sexual orientations, age variance and differing abilities.
• Understanding of basic conflict resolution.
• Commitment to keeping client information confidential.
• Ability and willingness to understand and fully comply with mandatory reporting requirements and laws pertaining to vulnerable adults and children.

Driver License. Trauma informed Care, Assertive Engagement, First Aid and CPR;
Non-Violent Crisis Intervention;
Peer Support;
Heat Illness Prevention;
Safe Driving;
Rent Well;
Community Warehouse Escort;
Civil Right Training;
Bloodborne Pathogens Training;
De-Escalation Training;

• Ability to safely follow instructions pertaining to the use and storage of all workplace chemicals.
• Ability to properly operate all safety and security systems, which may include CCTV video monitoring.
• Ability to conduct visual inspections of the workplace on a continuous basis, through direct observation, walking inspections and the use of video monitors.
• Ability to learn and act upon new information; work cooperatively with individuals and groups; exercise mature and sound judgment in problem solving; organize own work; present material properly and accurately document activities.
• Keep the facilities clean and organized, including but not limited to, changing light bulbs, vacuuming, cleaning bathrooms, replacing supplies, emptying trash, cleaning and organizing storage areas, dusting, cleaning floors and carpeting, cleaning tables, chairs and other furnishings within your work area on a regular basis, and as indicated by unusual or emergency circumstances.
• Follow the Program Exit procedure to exit participant from the shelter daily.
• Report any concerns to the identified supervisor.
• Ensure participants are safe, along with any animals allowed on site.
• Respond to and provide crisis intervention and institute security procedures should a critical or threatening situation arise. Provide timely and appropriate notification to police, fire, emergency medical and supervisory authorities.
• Maintain statistical records, reports, logs, files and other required documentation.
• Work cooperatively with other Salvation Army staff and programs.
• Communicate positively with all on-site staff, managers, supervisors, volunteers, and participants.
• Be on time for established shift, take breaks according to established patterns.
• Ability and willingness to respect and maintain the confidentiality of client…