GPD Case Manager - TFFVS

Position: GPD Housing Case Manager - TFFVS - $30.06/hour
GPD Housing Case Manager Wage: $30.06 per hour Classification:
Non-Exempt, Full-Time, Union Represented

Shift: Thursday-Saturday, Alternating Wednesdays, 10:00am-9:00pm

Location:

Thayer Family Foundation Veterans Motel Shelter - GPD

Reports To:

Program Manager and Team Lead Supervisor This position has an introductory probationary period of 90 daysTHE POSITION:

The Housing Case Manager supports individuals experiencing houselessness, including Veterans participating in the Grant Per Diem (GPD) transitional housing program, in overcoming barriers to housing and achieving long-term housing stability. This position provides individualized case management, housing navigation and retention services, benefits assistance, resource coordination, and participant advocacy to promote self-sufficiency, community integration, and overall well-being.

The Housing Case Manager collaborates with participants to identify personal goals, assess strengths and needs, develop individualized service plans, and coordinate access to temporary, transitional, permanent, and supportive housing options. The position works closely with internal program staff, housing providers, healthcare professionals, government agencies, and community organizations to ensure participants receive coordinated, person-centered support.

This position is part of a collaborative program team that may include Case Managers, Shelter Peers, program leadership, and community partners. Services are grounded in Housing First, trauma-informed care, harm reduction, and strengths-based practices that respect participant autonomy, dignity, and self-determination. The Housing Case Manager also assists with shelter operations as needed to maintain a safe, clean, and welcoming environment.

THE PROGRAM:

The Thayer Family Foundation Veterans Motel Shelter offers safe, supportive, and trauma-informed services for Veterans who are committed to an abstinence-based lifestyle. The program serves up to 18 adult participants, including historically marginalized Veterans who are part of the LGBTQIA2S+ and BIPOC communities. The program provides compassionate, Veteran-centered services, including Peer Support and Recovery Mentorship, housing and resource navigation, assistance with addressing medical and mental health needs, personal finance and budgeting guidance, and more.

Staff collaborate closely with participants to ensure they have access to the support and resources needed to maintain their individualized recovery plans during their stay. Program staffing includes Certified Alcohol and Drug Counselors (CADCs), Certified Recovery Mentors, Peer Support Specialists, and other roles as determined by program needs.

This position serves Grant Per Diem (GPD) participants residing within the Thayer Family Foundation Veterans Motel Shelter.

CONFIDENTIALITY AND PERSONAL HEALTH INFORMATION (PHI):

This position will have access to Protected Health Information (PHI) during the course of work activities. Applying the minimum necessary standard of HIPAA, the designated record sets to which this position may have access include all sections of the medical record, participant demographic information in the case management system, and related data. The employee is required to review the content of these records only to the extent necessary to accomplish assigned tasks.

In addition, this position must comply with 42 CFR Part 2, which provides specific confidentiality protections for substance use disorder (SUD) treatment records. This means that any information identifying an individual as receiving or having received SUD treatment may not be disclosed without the individual’s written consent or as otherwise permitted under federal law. All staff are required to maintain…