Child Care Specialist - Bilingual

$20.62 - $23.20

The Child Care Specialist delivers child care assistance services by determining program eligibility, interpreting complex state and county regulations, and processing assistance applications and case changes.

The role requires a human-centered approach to assist clients, resolve complex situations, perform precise calculations, and coordinate supportive community resources.

The following duty statements are illustrative of the essential functions of the job and do not include other non-essential or marginal duties that may be required. Mesa County reserves the right to modify or change the duties or essential functions of this job at any time. All responsibilities may not be performed by all incumbents.

• Eligibility Processing:
  Determines initial and ongoing eligibility for child care assistance programs using state computer systems and data banks in accordance with county and state rules.
• Information Verification:
  Gathers, verifies, and analyzes income, financial resources, and child care arrangements through computer data banks, pay stubs, employers, and financial institutions.
• Case Decisioning:
  Approves, denies, or closes cases, issues written notifications to clients, and processes timely case changes and transfers.

• Customer Consultation:
  Provides customer service by actively listening to and being inquisitive about the whole person, engaging in service delivery with a collaborative, human-centered approach.
• Client
  
  Education:
  
  Informs applicants and recipients of program rules, regulations, rights, and responsibilities, providing clear and prompt answers to questions.
• Holistic Referral:
  Assesses client needs and connects individuals to internal, community, and partner agency resources.
• Communication
  
  Skills:
  
  Maintains clear, effective, timely, and responsive oral and written communications with clients, internal teams, community organizations, providers, and state staff.

• Claims Establishment:
  Uses basic math (add, subtract, multiply, divide) to record, calculate, and account for child care assistance payments.
• Records & File Management:
  Ensures accurate and timely filing of case documents within electronic data storage systems and manages paper flow efficiently.
• Time Management:
  Works independently to manage active workloads, prioritize tasks, and meet strict county and state policy timelines.

• Team Participation:
  Attends team and division meetings, collaborates effectively in a team environment, and provides assistance to co-workers as needed.
• Professional Representation:
  Represents the department in meetings and community interactions, conducting self in alignment with agency values.
• Continuous Learning:
  Participates in assigned program and system trainings to maintain current knowledge of rules and systems.

Other related duties as assigned.

High school diploma or equivalent is required. Bilingual proficiency (English/Spanish) is preferred.

Successful performance in this role is demonstrated by accurate and timely eligibility determinations, compliance with state and county policies, and effective management of caseloads and deadlines. The employee provides responsive, compassionate, and clear customer service, helps clients understand their CCCAP eligibility and connect with resources, maintains accurate records, and collaborates professionally with colleagues, providers, and community partners while maintaining current program knowledge.

• Environments requiring regulatory compliance, eligibility determination, public assistance case processing, or high-volume customer service.
• Roles in social services, eligibility intake, office administration, banking, accounting, or customer service.

We recognize that critical skills can be developed through various combinations of professional, educational, or lived experiences. Instead of requiring specific degrees, we look for demonstrated mastery of core competencies.

This position requires standing, stooping, sitting, bending, twisting, and lifting up to 10 pounds. Work is generally confined to a standard office environment.