Airport Operations Specialist- Landside

The Port of Portland is hiring an Airport Operations Specialist
- Landside.

Ready to play a key role at one of the nation’s top airports? Join the Port of Portland’s Airport Operations team and help keep Portland International Airport running smoothly, safely, and efficiently. Under general direction of the Airport Duty Manager, this role will monitor, report and respond to operational situations in the terminal and on the landside. This position will evaluate, apply standard operating procedures, and assist in the coordination of the utilization of Port resources as needed in support of Portland International Airport (PDX) operations 24/7.

From the Hiring Manager
: "Are you passionate about helping people, ensuring things operate as they should, and the aviation industry? Are you a team player, who takes pride and ownership in their work? If this is you, we want to speak with you about the opportunity to join a high performing team that is tasked with making sure PDX maintains its spot among the best airports in the country by continuously monitoring terminal and landside operations to ensure that things run smoothly for our passengers and other stakeholders.

If you enjoy working on your feet in an ever-changing environment where no two days are the same, we want to hear from you"

Duties performed independently in an office environment and outdoors in varying weather conditions with frequent vehicle use for on-site surveillance and inspection; may work holidays.

• Conduct daily terminal and concourse inspections to assess operations and facility conditions.
• Complete terminal checklist. Identify and report all maintenance issues for resolution.
• Monitor airline ticket lobby areas and security checkpoints for efficient movement of passengers and procedural compliance and provide adjustments as needed.
• Ensure concessions operators are in compliance with the leasing space agreements.
• Maintain Subject Matter Expertise and documentation in assigned operational areas.
• Conduct public area inspections of the terminal roadways to ensure smooth vehicle and pedestrian flow.
• Monitor activities at public parking facilities and advise appropriate Port department of identified Issues.
• Inspect taxi hold lot to ensure provider compliance with Port Ordinances and Airport Rules and Regulations.
• Provide exemplary customer service and relationship management when interacting with customers, travelers, tenants, and all stakeholders.
• Work with airline and airport tenant/concession representatives to facilitate the movement of passengers through the airport during normal and irregular operations, construction activities that impact routine operations, and closures of facilities.
  • If required, take corrective action, coordinating with stakeholders to mitigate impacts to the traveling public when construction negatively affects operations in the public space.
• Under the direction of the Airport Duty Manager, provide 24/7 oversight of the terminal and landside systems for matters of safety, security, efficiency, and customer service.
• Evaluate, report, and recommend to the Airport Duty Manager any corrective action, as needed, on any planned and unplanned terminal and landside closures and/or restrictions.
• Assist in the coordination of activities and efforts to minimize impacts resulting from emergencies, weather problems, construction and maintenance, or other irregular situations.
• Conduct airport operations training as needed within the training plan and as directed by the Airport Duty Manager.

• (Required) 2+ years' experience applying directive or regulatory requirements within a dynamic operational environment.
  • (Preferred) Direct experience with TSR 1542
    • Or the equivalent combination of education and/or…