Warehouse and Fulfillment Associate

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Tryon is looking for a dependable, detail-oriented Warehouse and Fulfillment Associate to join our operations team.

This is a hands-on warehouse position. The majority of your workday will be spent receiving, organizing, moving, picking, packing, kitting and shipping physical products in our warehouse.

But this isn't just about moving boxes. It is about accuracy, presentation and speed.

Our warehouse is the last stop for many of the products and experiences we create for our clients. We're looking for someone who understands that accuracy, presentation and attention to detail are part of customer service. You'll work with products representing well-known brands, and you'll be expected to read and follow brand guidelines, project specifications, packing instructions and client requirements.

This role is a great fit for someone who enjoys working with their hands, likes an organized workspace, takes pride in getting the details right and gets satisfaction from knowing that their work contributes to a great client experience.

This is not a marketing, sales or account-management position. There may be opportunities to learn additional areas of our business over time, but we are specifically hiring someone who wants warehouse and fulfillment work to be a meaningful part of their job.

• Receive incoming shipments and verify quantities, products and condition
• Unpack, count, label and organize merchandise
• Put inventory away accurately in assigned warehouse locations
• Pick and pack individual and bulk orders
• Assemble kits, event materials, mailers and promotional packages
• Read and follow client brand guidelines, project specifications and detailed fulfillment instructions
• Check products, decoration, packaging, labels and other materials for accuracy and quality
• Prepare shipments for UPS, Fed Ex, freight and other carriers
• Assist with loading and unloading deliveries
• Maintain accurate inventory counts and product locations
• Perform cycle counts and help investigate inventory discrepancies
• Organize shelves, pallets, supplies and work areas
• Break down boxes and maintain a clean, safe and orderly warehouse
• Prepare products and materials for client events and programs
• Receive returned event materials, inspect them and return usable inventory to stock
• Identify damaged, missing, incorrect or off-brand products and communicate issues before they reach the client
• Keeping the warehouse spotless and organized at all times
• Interact professionally and helpfully with clients, vendors, delivery drivers and other partners when needed
• Assist with special warehouse and fulfillment projects as needed

Some days may involve shipping dozens of individual orders. Other days may involve building hundreds of kits, receiving pallets of merchandise, reorganizing inventory or preparing materials for a major event. Being comfortable with repetitive work when a project requires it is important.

• Genuinely enjoy hands-on work and take pride in a job well done
• Have exceptional attention to detail and notice when something doesn't look right
• Can read, understand and follow brand guidelines, product specifications, packing instructions and project requirements
• Understand that details such as logo placement, color, product selection, packaging and presentation matter
• Approach warehouse and fulfillment work with a customer-service mindset, even when the customer isn't standing in front of you
• Are friendly, professional and comfortable interacting with clients, vendors and delivery partners
• Communicate clearly and ask questions when instructions or specifications don't make sense
• Are dependable and show up ready to work
• Enjoy organizing products and keeping spaces orderly
• Can follow detailed instructions and established…