Member Service Representative

Join our Team as a Member Service Representative I!

As a member-focused credit union, we’re looking for new team members who have a desire to help others. Whether empowering people to reach their goals in person or behind the scenes, our employees share a commitment to creating meaningful relationships with our members and community. We’re also a fun place to work, and we offer competitive pay, professional development, and great benefits!

To learn more about SELCO, view the full position description, and apply, please visit https://(Use the "Apply for this Job" box below).!

We are currently looking for a full-time non-exempt Member Service Representative I to join our team! In this role, you will provide an exceptional service experience for SELCO Community Credit Union’s members, team members, and guests.

This position will work onsite at the Forest Park Branch in Portland, Oregon. The Member Service Representative I is only eligible for in-branch work arrangements. The successful candidate will need to be available to work Monday through Friday between the hours of 8am and 6:30pm.

• The full salary range for the Member Service Representative I position is $20.55 to $28.15 per hour, with new hires generally starting between $23.10 to $25.60 per hour, based on relevant knowledge, skills, education, and experience.
• Spanish-language differential:
  Candidates who pass the Spanish language assessment will be eligible to earn an additional $1-$2 per hour.

Monthly incentives range from $5.00 to $75.00 per sold product/service.

All SELCO team members receive an annual incentive based on how well SELCO meets the prior year’s strategic business goals. This incentive is calculated using the team member’s prior year eligible earnings and ranges from 0%-12% (with the average payout over the last five years being 11.07%).

Our team’s well-being is a priority, and we’re proud to offer a comprehensive and holistic benefits package for team members and their families.

• Medical, dental, vision, long-term disability, and life insurance
• 401(k) retirement plan (with guaranteed employer contributions)
• Paid time off for personal and volunteer hours, as well as 10 paid holidays per year
• Additional programs and benefits including wellness and educational reimbursements, an employee assistance program, discounted rates on select SELCO services, and more.

• Provide member service and perform duties with a high level of accuracy, efficiency and in alignment with service expectations, instructions, policies and procedures including:
  • Build and develop member relationships by asking open-ended questions and identifying member needs.
  • Routine teller services i.e., counting and documenting cash, posting transactions, etc.
  • Complex teller services i.e., GL entries, vault balancing, etc.
  • Basic member service i.e., processing ACH, card, wire, and account change requests.
• Assist team members and other departments, as needed.
• Demonstrate initiative to help protect the member and SELCO from losses by detecting errors and taking action to prevent fraud.

• Exceptional customer service skills by using the GVAL-HI approach to providing service. Greet people. Value them. Ask how you can help. Listen. Help them. Invite them back.
• Ability to discover member needs to effectively cross-sell SELCO’s products and services.
• Effective communication and active listening skills through all methods of interaction (e.g. in person, via phone, and in writing).

• High school diploma or equivalent; and
• At least six (6) months of cash handling and customer service or sales experience; and