Systems Operations Manager Job Portland area,Texas USA,IT/Tech

Systems Operations Manager

Employment Status:
Full-time, regular, Worker-Owner Track

Hours:

40–45 hours/week

Starting Salary: $65,000-$75,000, depending on experience

Benefits:
Health/dental/vision insurance coverage, vacation time, holidays, sick days, and eligibility for worker ownership

Reports to:

Vice President

Location:

Portland, OR or West Bridgewater, MA

Job Description Overview

The primary responsibility of the Systems Operations Manager is to maintain and optimize organizational systems while working closely with cross functional teams to ensure systems run smoothly and efficiently to meet business needs.

Tech Stack:
Net Suite, RF Smart, SPS Commerce (EDI), Excel and Google Suite

Qualifications

Strong analytical and problem-solving skills
Experience with ERP systems preferred, including data management, reporting, permissions, transactions, subsidiaries and/or integrations
Experience with EDI, RF Smart, or similar operational systems preferred
Ability to work independently and collaboratively with cross-functional teams
Ability to effectively prioritize time and responsibilities
Flexibility and willingness to continuously learn by experience
Excellent communication and training skills
Project management experience, especially around systems or operations improvements, is a plus
Ability to handle complex data work and maintain high standards for accuracy

Responsibilities Systems Operations Manager

Administer and optimize Net Suite across subsidiaries and departments, including workflows, permissions, integrations, transaction support, reporting, and overall data integrity.
Provide cross-departmental systems support and technical troubleshooting for Sales, Production, Purchasing, Finance, Customer Service, and Warehouse teams.
Manage new user setup, roles, permissions, and ongoing system access.
Monitor system updates and assess impact on business processes.
Manage and optimize EDI integrations through SPS, including mapping, onboarding, fulfillment handling, and order flow accuracy.
Support Warehouse Operations with RF Smart and WMS improvements, ensuring digital and physical workflows stay aligned.
Lead or support cross-functional systems and operations projects.
Oversee materials classification and reporting for Extended Producer Responsibility (EPR) compliance in coordination with internal teams.
Other projects as needed or directed by supervisor

Personnel & Worker Ownership/Fair Trade Development

Participate in staff, team, department, and educational (Exchange Time) meetings.
Understand our producer partners, trading policies, and the Fair Trade movement.
Understand and participate effectively in our worker cooperative model.

To Apply

Please provide your resume and answers to the following questions by email to hirep:

How would this position impact Equal Exchange’s mission to help small farmers get what they want?

Give an example of a project that you had to complete from start to finish.

Imagine Equal Exchange acquired a company in a different country with their own ERP/technology stack. Leadership is asking you to review the international organizations systems and make a recommendation on how to proceed. The characteristics of the Equal Exchange system are: relatively expensive, robust invoicing/costing/operational economics, potential for multiple currencies and a highly effective WMS system. The characteristics of the international organization’s system are: it’s cheap, invoicing/costing/operational economics are solid, only operates in the one national currency and has no WMS system.

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