Operations Excellence Manager

The Operational Excellence Manager leads the OE team in driving efficiencies throughout the National Visa Center. The OEM collaborates with the Change Manager to analyze data, prepare reports, make recommendations, provide briefings as needed, and help drive performance improvement through measurement, analysis, and continuous process improvement activities. The Operational Excellence Manager reports directly to the Change Manager and plays a crucial role in the management of process improvements that support functions of the Center.

Here’s why we want you to consider LDRM:

• Purpose:
  
  This is meaningful work and an opportunity to make a difference in the lives of thousands of legal immigrants, all with a fantastic staff to support you.
• Growth:
  You will learn things you never knew and when the opportunity arises, you’ll be ready to move up – we LOVE to promote from within.
• Protection:
  Health, dental, vision, tuition reimbursement, 401(k) and more.
• Relaxation:
  Paid time off, including federal holidays.

• Identify areas of improvement for products, processes or services. Through your comprehensive knowledge of Operational Excellence principles, concepts and theories, you will also work towards advancing new methodologies.
• Supervise the activities of the OE team.
• Collaborate with the Change Manager to set the priorities of the OE team.
• Analyze and benchmark specific processes to support improvements.
• Identify process efficiencies across contract operations.
• Analyze system inefficiencies and recommend changes for improvement.
• Develop tools that support existing or new processes.
• Research data and best practices for contract processes.
• Prepare reports using Power BI.
• Prepare spreadsheets using MS Excel.
• Prepare analytical reports and proposals.
• Perform other duties and responsibilities as assigned.

• Must be a U.S. Citizen and be able to obtain and maintain a SECRET-level federal security clearance.
• Must live within 90 miles of the National Visa Center in Portsmouth, New Hampshire.
• Must have experience with Microsoft products including Excel, Word, and PowerPoint.
• Must have experience using Power BI and SharePoint.
• Experience with Power Automate, Auto Hot Key , and/or other robotic process automation (RPA) applications preferred.
• Must successfully complete a comprehensive 7‑year criminal and credit history background check.
• Serve as an expert resource for evaluation and action against assigned measures.
• Bachelor's Degree or equivalent.
• 2+ years of demonstrated experience with Operational Excellence, Continuous Improvement, Lean and Six Sigma methodology.
• Trained in Lean Six Sigma and other process improvement methodologies.
• Demonstrated business acumen, experience in managing projects teams, programs, or work streams of varying levels of complexity.
• Capability in Lean and Six Sigma tools and/or desire to grow capabilities to further drive Continuous Improvement projects.
• Skills to translate and present visualization of data into a format that can trigger action and business decisions.
• Ability to effectively coach and mentor colleagues.
• Strong written and verbal command of the English language.
• Strong administrative and organizational skills.
• Working knowledge of Power BI, Excel, and SharePoint.
• Excellent interpersonal and communication skills.
• Demonstrate a professional work ethic.
• Ability to work independently and collaboratively.
• Analytical skills and attention to detail to successfully analyze and evaluate trends, disseminate information to a wide audience.
• Positive attitude focused on customer satisfaction.

• While performing the duties of this job, the employee may occasionally be required to stand; walk; sit; lift up to 20 lbs.; bend; reach; carry; stoop; kneel; use hand and fingers to handle, or feel objects, tools or controls; use fingers and hands to type or write; speak; or hear. Specific vision abilities may be required to perform the job which may include close vision, distance vision, color vision, peripheral vision, depth perception, or the ability to adjust focus.
  
  Requires periodic work on the production floor, facilitating workshops, and computer time analyzing…