Client Relationship Manager - Insurance - Portsmouth, NH

Overview

Client Relationship Manager– Insurance

Client Relationship Managers are key contributors to commercial side of Cognizant IT and Consulting Business. They support the Client Partner and act as business owners for assigned accounts, leading the day-to-day activities and P&L of these accounts. The CRM works with delivery teams to enhance backlog, optimize the resource mix and navigate scope changes to ensure client expectations are met. They work towards establishing a positive client experience.

A CRM's shared measures are margin, revenue, client satisfaction & employee retention. CRM role-specific measures are renewal win rates, revenue, and margin.

• Drive profitable growth through identifying and leading all aspects of the closure of new, renewal, and expansion opportunities in the Insurance sector
• Develop client engagement strategies and quantify costs of pursuit
• Lead accountability against Measurable Revenue/Profit Growth within set timelines
• Review the account metrics with the delivery, operations, and finance teams on regular basis
• Be part of senior management reviews for the performance metrics of the account
• Collaborate with multiple service lines, innovation teams and business teams in Cognizant to formulate a business plan and implement it at account level
• Focus on developing a plan to increase the visibility of Cognizant in the account relationship and in the Insurance industry

We believe hybrid work is the way forward as we strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a hybrid position requiring 3 days a week in a client or Cognizant office in Portsmouth, NH. Regardless of your working arrangement, we are here to support a healthy work-life balance though our various wellbeing programs.

The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.

• Minimum 15+ years in the Insurance domain, in a client facing role or account leadership role, in an IT professional services or management consulting firm
• Experience of leading diverse teams, experience of cultivating and collaborating in a multi-cultural environment
• Strong experience with the global service delivery model
• In-depth understanding of business problem domain, technology, and services solution domains for the targeted industry vertical
• A strong performance track record of leading different portfolios-ranging from sales, new sales, programs, and existing annuity business
• Ability to navigate a large organization, work in a multifaceted matrix and have the power of persuasion through content and confidence
• Ability to lead a client P&L of at least 30 million dollars, including reporting and metric assessment for the account
• The ability to conceptualize, analyze, build blueprint for business transformations and present solutions in the Insurance domain
• Bachelor’s Degree

• MS or MBA degree
• Strong background in a project environment and application development
• Proven ability to contribute to new business development efforts and to lead and manage multiple tasks in a dynamic environment
• Must be detail oriented and able to manage and maintain all facets of complex assignments
• Demonstrable problem-solving abilities with the aptitude to identify strategic solutions to business problems with enterprise-wide implications
• Demonstrate the flexibility to work among diverse corporate environments, industries, and technical and non-technical audiences

We re excited to meet people who share our mission and can make an impact in a variety of ways. Don t hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.

The annual salary for this position is between $170,000-$200,000 depending on the experience and other qualifications of the successful candidate.…