Customer Service Representative

Are you ready to make a significant impact in the world of veterinary care?
Port City Veterinary Referral Hospital
, located in Portsmouth, NH is on the lookout for a passionate and dedicated individual to join our esteemed team as a Client Care Specialist
.

We don't just provide exceptional veterinary care – we're committed to delivering an unparalleled experience to our clients and their beloved pets. As the first point of contact for our clients, you'll play a crucial role in delivering exceptional service and support.

• $18 - $22 based on advanced knowledge & experience
• Any hours worked between 11p-7a: $5 shift differential

• Three 12‑hour shifts: anticipating TH/F/Sa 2p-2a
• Flexibility needed pending requirements of the department

As a Client Care Specialist
, you'll play a crucial role in supporting our specialty and urgent care departments while welcoming and assisting our guests.

• Educate and Support: Inform clients and referring veterinarians about our comprehensive services and provide compassionate support over the phone and in person.
• Appointment Coordination: Assist clients in scheduling appointments at our multi‑specialist hospital, ensuring a seamless and efficient process.
• Communication Mastery: Handle reminder and follow‑up communications with finesse, utilizing both phone and email to keep clients informed and engaged.
• Record Keeping: Accurately update and maintain client/pet records and files, ensuring a meticulous approach to detail.
• Fluent English skills (speaking & reading) are required for the role.

• Exceptional First Impressions: Are you the person who effortlessly leaves a positive and lasting first impression? The ideal candidate will possess outstanding communication and customer service skills, ensuring our clients and referring veterinarians feel valued and supported.
• Adaptability and Multitasking: In our fast‑paced environment, versatility is key. If you thrive on multitasking and can navigate unexpected situations with ease, you're the problem solver we're looking for.
• Customer Service Excellence: If you've excelled in customer service, you know the importance of building positive relationships. Your ability to provide outstanding service aligns seamlessly with our commitment to delivering an exceptional client experience.
• Flexibility and Adaptability: Be a team player who thrives in a collaborative environment, adapting to situations where protocols may not apply and handling unanticipated tasks with grace.

• Uniform Allowance
• Paid Time Off
• Holiday = DOUBLE TIME!
• Employee Pet Discount
• 401k
• Medical/Dental/Vision
• Disability Insurance
• Life Insurance
• HSA/FSA
• Access to Vet Bloom for RACE‑approved continuing education and training
• Partnership with Purdue Veterinary Technology program, including scholarships

If you're ready to join a team of caring, intelligent, and passionate professionals, apply today and take the first step toward an exciting and rewarding career at Port City Veterinary Referral Hospital.

For more information about our hospital, please visit

Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.