Business Intelligence Analyst, Urgent Care | Onsite, In-Person | Portsmouth, NH

Business Intelligence Analyst, Urgent Care | Onsite, In-Person Role | Portsmouth, NH

Portsmouth, New Hampshire, United States

At Convenient

MD , we’re on a mission to make good health more convenient for all – working to improve how patients and providers experience healthcare in New England. To support this belief, we’re building a team of dedicated professionals who genuinely care about improving lives, are passionate about work that can make a difference, and are driven to learn from one another.

The Business Intelligence Analyst will be responsible for developing and maintaining reports, dashboards, and data visualizations that support operational, financial, and clinical decision-making. This role requires advanced skills in transforming complex datasets into meaningful, actionable insights. The position will provide ongoing analytic support to the Urgent Care and Advanced Primary Care business functions, while maintaining a dotted-line relationship with Finance and IT for technical and analytic collaboration.

The Business Intelligence Analyst reports directly to the Vice President of Urgent Care.

Please note, this role requires you be onsite in our Portsmouth, New Hampshire office Monday through Friday.

• Data Analysis & Insights
  • Analyze EMR, medical claims, and operational data to identify business challenges, evaluate opportunities, and recommend data-driven improvements.
  • Support Urgent Care and Advanced Primary Care analytics by delivering insights into performance, workflows, and patient outcomes.
  • Leverage data analytics and modeling to test, validate, and measure the impact and ROI of operational and strategic initiatives.
• Partner with business stakeholders to gather requirements and develop dashboards, visualizations, and solutions tailored to operational needs.
• Develop and maintain reports, dashboards, and tools using SQL, Power BI, and Excel.
• Create and replicate enterprise-wide metrics from raw source data to ensure consistency and transparency across the organization.
• Data Quality & Governance
  • Manage and monitor data integrity, proactively identifying and resolving issues to ensure accuracy, reliability, and timeliness of reporting.
  • Maintain and optimize the Power BI environment and related data tools and infrastructure.
  • Collaborate closely with Finance and IT teams to uphold data governance, reporting infrastructure, and analytic standards.
• Process Improvement & Collaboration
  • Document existing processes, data flows, and technical solutions to promote knowledge sharing and repeatability.
  • Lead or support cross‑functional projects, ensuring timely delivery and alignment with business needs.
  • Perform other duties as assigned.

• Education & Experience: Bachelor’s degree in Business, Computer Science, MIS, Data Science, or a related field; or a minimum of 5 years of professional experience in data analytics, dashboarding, and visualization.
• Technical Expertise: Proficiency with relational databases (MySQL, SQL Server, Postgre
  
  SQL, or similar) and strong command of SQL. Skilled in at least one high‑level programming or scripting language (e.g., Python, R, C#, Perl).
• Data Visualization & Reporting: Demonstrated experience with data visualization and reporting tools (Power BI strongly preferred); proven ability to design and deliver tailored reporting solutions that meet stakeholder needs.
• Healthcare & Industry Knowledge: Experience working with healthcare data, healthcare analytics, or within a regulated industry. Understanding of Electronic Medical Record (EMR) systems and data governance best practices, including data warehousing and ETL processes.
• Analytical
  
  Skills:
  
  Strong analytical, problem‑solving, and critical‑thinking abilities, with a track record of managing multiple priorities in a fast‑paced environment.
• Strong Communication: Excellent communication skills, including the ability to translate complex data into actionable insights and present findings to executive leadership.
• Collaboration: Proven success leading cross‑functional projects and collaborating effectively with business and technical teams.
• Advanced Analytics: Familiarity with advanced analytics,…