Senior Repair Technician

Senior Repair Technician at Laborie

Join us to help patients across the globe by diagnosing, repairing, and supporting Laborie’s medical device equipment.

• Troubleshoot and repair systems and devices returned for service in a timely manner, assessing repair needs and provide quotes to customers.
• Follow internal/external repair processes and assist other techs with complex tasks and troubleshooting.
• Extensively and accurately document all communication with customers, repair notes, billing information within global ticketing system and transact all repairs accurately and efficiently within the Laborie ERP system (SAP).
• Problem solve and elevate complex, advanced issues as needed, and diagnose components requiring repair efficiently and effectively.
• Utilize hand tools, soldering station, calibration equipment comfortably.
• Provide detailed insight regarding device repair to Technical Service team and train Junior Technicians on processes.

• Positive, customer-focused team player who can also work comfortably independently.
• 4-6 years of electronics/computer repair experience.
• Knowledge of computer hardware, including major components for Laptops and Desktops.
• SAP experience and well-versed in Microsoft Windows/Office (Excel, Word, PowerPoint, SharePoint, Teams).
• Strong verbal and written communication skills are a must.
• Multi-tasking, analytical, and problem-solving, and troubleshooting skills are essential.

• Preferred experience in medical device manufacturing and ISO 13485 environment.
• Post-secondary school education in Computer Science or Service Repair field highly desired.

Our Mission every day is to operate as a world-class specialist medical company making and advancing technologies that preserve and restore human dignity. We do that today by helping people with pelvic and gastrointestinal conditions live normal lives, and by helping mothers and babies have safe deliveries.

• Paid time off and paid volunteer time
• Medical, Dental, Vision and Flexible Spending Account
• Health Savings Account with Company Funded Contributions
• 401k Retirement Plan with Company Match
• Parental Leave and Adoption Services
• Health and Wellness Programs and Events

Laborie provides equal employment opportunities and non-discrimination for all employees and qualified applicants without regard to a person’s race, color, gender, age, religion, national origin, ancestry, disability, veteran status, genetic information, sexual orientation, or any characteristic protected under applicable law. Laborie is committed to providing access and reasonable accommodation in our services, activities, education, and employment for individuals with disabilities.

• Mid-Senior level

• Full-time

• Engineering and Information Technology
• Medical Device