AI Solutions Engineer

Location: Portsmouth
3003

Time Type: Full time

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

Service Credit Union is seeking a full-time, on-site, AI Solutions Engineer who will be responsible for designing, building, integrating, and operationalizing artificial intelligence (AI) and automation solutions that support Service Credit Union's strategic objectives. As a member of the Information Technology team, this position serves as a key technical resource for implementing enterprise AI capabilities, integrating AI platforms with business systems, and developing intelligent automation solutions that improve operational efficiency, decision-making, and member experiences.

Working collaboratively across departments, this role evaluates emerging AI technologies, architects AI-enabled applications and workflows, develops data and analytics solutions, and ensures AI initiatives align with organizational governance, security, compliance, and risk management standards. The ideal candidate combines strong software development expertise with practical experience in machine learning, generative AI, workflow automation, API integration, cloud technologies, and enterprise data environments.

“Members are the priority at Service Credit Union, and every role at the credit union is responsible for supporting member solutions and contributing positively to the member experience.”

Compensation range: $94,960 - $118,700/yearly, depending on experience and qualifications. Junior level candidates typically start at the lower end of the range, with opportunities for growth as skills develop.

Location:
This is an on-site position. Candidates must live within 60 miles of our corporate office located at 3003 Lafayette Road, Portsmouth NH to be considered for this position.

• Great health and dental benefits starting day one!
• PTO, long-term disability, and paid holidays.
• 401k with 8% company contribution after one year of employment.
• Paid leave policy after 12 consecutive months of employment.
• Free confidential mental health support program with Talkspace
• Free identify theft protection through Identity Force
• Tuition reimbursement.
• Training and career growth opportunities.

• Administer and optimize Microsoft Copilot deployment, licensing, configuration, and feature adoption across the organization.
• Develop prompt libraries, use case templates, training materials, and best practices to support business unit adoption.
• Monitor platform utilization, adoption metrics, and return-on-investment measurements and provide reporting to leadership and governance committees.

• Design, develop, test, deploy, and support AI-powered applications and automation solutions across business functions.
• Develop internal AI assistants, knowledge management tools, enterprise copilots, and workflow solutions.
• Evaluate, architect, and assist with deployment of third-party AI platforms and applications utilizing a risk-based approach.

• Design and implement Retrieval-Augmented Generation (RAG) solutions utilizing organizational knowledge bases and approved data sources.
• Develop and maintain Model Context Protocol (MCP) configurations and integrations.

• Collaborate with business partners to identify opportunities for intelligent process automation and workflow optimization.
• Develop AI-assisted workflows supporting operational functions including fraud monitoring, dispute processing, ACH operations, contact center services, document…