Operations Supervisor - EVENINGS

Join to apply for the Operations Supervisor - EVENINGS role at NANA.

The Operations Supervisor supervises, directs, trains and assists staff in performing applicable support functions as it relates to the particular function assigned. The Operations Supervisor supervises employees and day‑to‑day operations, ensuring that work performed in his/her functional area meets optimal quality standards and provides procedures and retraining to employees as needed.

• Tuition reimbursement program.
• Quarterly performance bonus up to $1,050.
• 401(k), health, dental and vision plans, and other insurances.
• An Employee Assistance Plan that's ready when you need it.
• Paid training and paid time off.

You must live within a 90‑mile radius of the National Visa Center, located in Portsmouth, New Hampshire, and be a U.S. citizen.

• Supervises, directs, trains and assists staff in performing applicable support functions as it relates to the particular function assigned.
• Supervises employees and the day‑to‑day operations, ensuring that work performed in his/her functional area meets optimal quality standards and provides procedures and retraining to employees as needed.
• Uses independent judgement to assign work to employees based on site needs to meet production or quality requirements (objectives/goals).
• Assists Operations Managers and Assistant Operations Managers to ensure timely delivery of all deliverables as they relate to their functional area.
• Tracks progress of all activities in his/her functional area and may make adjustments to achieve objectives and reports the status to the Unit Manager or Assistant Operations Manager as appropriate.
• Manages the progressive discipline process within area of responsibility and makes recommendations for promotions and terminations.
• Initiates performance reviews for employees within area of responsibility.
• May interview and assess applicants and make recommendations for employee selection.
• Trains new employees and conducts refresher training for current employees.
• Ensures that the Standard Operating Procedures for his/her area of responsibility are used, understood and kept up to date.

• Associates Degree and one (1) year of experience in visa operations support. One (1) year of supervisory experience may be substituted for visa operations support experience.
• An additional two years (2) of similar team management experience may be substituted for an Associates degree.
• Must be able to obtain and maintain a SECRET level security clearance; otherwise, an MRPT is required.
• Strong written and verbal command of the English language.
• Strong administrative and organizational skills.
• Basic computer skills.
• Excellent interpersonal and communication skills.
• Demonstrate a professional work ethic.
• Ability to work independently and collaboratively.
• Analytical skills and attention to detail to successfully analyze and evaluate trends, disseminate information to a wide audience.

• While performing the duties of this job, the employee is occasionally required to stand, walk, sit, use hands and fingers to handle, or feel objects, tools or controls, use fingers and hands to type or write, reach with hands and arms, talk or hear, taste or smell. Specific vision abilities required by the job.
• You will primarily work in an office environment but may be required to work in other work environments as well.

At LDRM, honesty and integrity govern our activities. We fulfill our commitments, and we treat everyone with dignity and respect. As an Alaskan Native company, our mission is to improve the quality of life for our shareholders and our people by maximizing economic growth, protecting and enhancing our environment, and promoting healthy communities with decisions, actions, and behaviors consistent with our core principles.

LDRM, a joint venture comprised of Lockwood Hills Federal, an Akima company, and DTSV, is not just another technical support contractor. As an Alaska Native Corporation (ANC), our mission and purpose extend beyond our exciting federal projects as we support our shareholder communities in Alaska. Our work every day makes…