Aquatics Manager

Job Description

The Aquatics Manager oversees all aspects of Water Country’s aquatics program, leading the efforts in recruiting, training, scheduling, and performance management of more than 150 lifeguards. This role works to ensure full operational compliance with all applicable regulations and standards while enhancing guest satisfaction through superior safety and service practices. The Aquatics Manager investigates incidents, manages labor and operating expense budgets, and optimizes operations to increase efficiency and enhance safety.

The Aquatics Manager will lead their department as the aquatics expert to drive continuous improvement and implement industry best practices to deliver an exceptional experience.

• Lead all aspects of the park’s aquatics operations, including recruiting, training, scheduling, and supervising approximately 150 lifeguards
• Ensure full compliance with all regulatory and safety standards (Ellis & Associates, ADA, ASTM, and federal/state/local agencies)
• Oversee and respond to Ellis & Associates performance audits, maintain accurate Zone Coverage, Zone of Protection, and Zone validation records
• Develop, implement, and document comprehensive training programs, including monthly in-service sessions
• Monitor and manage operating and labor budgets, identifying opportunities to enhance efficiency and control costs
• Conduct and document daily operational inspections, incident investigations, reports, and corrective actions to ensure guest and host safety
• Coach, mentor, and support hosts to achieve high performance and professional growth
• Collaborate with park leadership to enhance guest experience and improve net promoter scores (NPS and eNPS)
• Participate in the Manager on Duty program
• Support maintenance and groundskeeping operations during non-operational periods.
• Other duties as assigned

Education & Training:
High School Diploma, Bachelor’s Degree preferred. The ideal candidate will have 2-5 years of operations-based experience with a minimum of 2 years in a supervisory capacity; must hold or be willing to obtain lifeguard instructor certification from Ellis & Associates, Certified Pool Operator certification and any other required certification, training or licenses.

Languages:

Fluent English;
Spanish a plus

• Communication – Highly developed interpersonal, verbal and written communication skills, including presentation skills; ability to communicate clearly, concisely and persuasively with a wide range of diverse personnel including park guests and international J-1 Visa participants
• Leadership – Inspire others to achieve results, establish credibility throughout the organization and maintain a visible leadership role in appropriate industry, community and business organizations as necessary
• Problem Solving/Analysis – Define problems, research and collect data, draw valid conclusions and execute remedial strategies in a timely manner including instances of guest recovery
• Project Management – Understand and manage projects from concept to completion. Develop and achieve strategic objectives, plans and time schedules; organize and manage competing priorities, while maintaining a steadfast commitment to detail;
  Manage the aquatics expense budget in compliance with purchasing procedures
• Executive Presence – Represent the Company well internally and externally; convey a professional and positive image of the organization and business affiliates
• Flexibility – Handle multiple priorities simultaneously; maintain a flexible work schedule to meet changing demands for multiple concurrent projects including evenings, weekends and Holidays
• Initiative and Adaptability – Take initiative and execute plans to accomplish strategic objectives in a fast-paced, evolving environment. Ability to handle high-pressure situations, meet the demands of constant deadlines and coordinate multiple priorities in a dynamic environment
• Computer Proficiency – MS Office Suite (Excel, Word, Outlook, PowerPoint, Teams);
  Workday

Operations, Aquatics, Management

Subject to blood borne pathogens, proper PPE is required in these situations;
Physical demands include ability to walk…