Operations Quality Manager

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The Operations Quality Manager will be responsible for coordinating and directing operations necessary to carry out contractual responsibilities between SBM and customers including all necessary planning, supervision, budgeting, vendor and supply contact, customer relations and other high level managerial or supervisor responsibilities. The individual will be responsible for developing effective quality control processes.

• Devise and review specifications for products or processes to ensure effective quality control
• Ensure SBM’s quality management systems conforms to all regulatory/legal requirements
• Oversee inspection of materials to ensure they meet requirements
• Monitor internal processes for quality standards
• Keep up on standards, regulations/laws, issues, and news with respect to product and service quality
• Develop work schedules to ensure adequate service
• Prepare schedules for service personnel, assigns personnel to routes
• Inspect and evaluate physical condition of establishment for program compliance, i.e. safety, quality, and service
• Audit and maintain inventory supplies and equipment
• Investigate and promote improved equipment and methods
• Review customer requests for service to ascertain cause for service request, type of malfunction, and address with manager
• Implement organization policies and goals
• Facilitate budget requests to identify areas in which reductions can be made
• Assist with plans, budgets, and schedule modifications including cost estimates bid sheets and contracts
• Participate in the development of long‑range plans, conceptual designs, and capital outlay requirements for program/process improvements
• Assist with coordination of program specifications, requirements for proposals and contracts, and associated documents
• Collect data for preparing estimates, labor hours, expenses, and other metrics
• Maintain a safe work environment for self and employees
• Ensure compliance with local, state, and federal regulations, such as, FLSA, OSHA, ADA, etc.
• Direct supervisory management engaged in support of facilities programs
• Act as liaison between company, customers, clients, employees, and subcontractors
• Conduct and attend meetings to communicate top down, and bottom up on a consistent real time basis, with customers, clients, and employees
• Assist with human resource concerns and issues
• Support compliance training for new hires and sustaining management/associates on quality expectations and systems
• Some travel may be required for this position

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required to perform this job safely. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

• A.A. Degree required with 2+ years of experience, or equivalent combination of education and experience

• CPR/AED/First Aid certification a plus
• May be required to have a valid driver’s license
• Completed all safety and task training certification
• May be required to be forklift certified

• Bilingual a plus
• Ability to read and interpret instructions, procedures, manuals, and other documents
• Strong verbal and written communication skills
• Knowledge of cleaning methods and equipment and willing to share with team
• Knowledge of the upkeep and care of the cleaning equipment
• Knowledge of cleaning compounds and chemicals, and their safe, efficient use
• Customer service, problem solving, time management, project management, planning, excellent communication, presentation, interviewing, coaching, and training skills
• Knowledge of Microsoft Office and computer skills
• Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community
• Ability to effectively present information and respond to questions from groups of managers, customers, employees, and general public