Field Service Technician - England

Bridge Appliances, Inc. Field Service Technician - New England Portsmouth, NH
· Full time Apply for Field Service Technician - New England

We're looking for a Field Support Technician to help provide best-in-class operator experience in the New England Territory

At Bridge Appliances, we believe in the transformative power of food and technology. Our mission is to empower small and medium-sized restaurants to compete with industry giants through automation. By providing state-of-the-art robotic appliances that streamline operations, reduce expenses, and enhance efficiency, we level the playing field and foster success for businesses of all sizes.

Company Overview:

At Bridge Appliances, we believe in the transformative power of food and technology. Our mission is to empower all to be successful with scalable automation solutions. By providing state-of-the-art robotic appliances that streamline operations, reduce expenses, and enhance efficiency, we level the playing field and foster success for businesses of all sizes.

Who You Are:

We are seeking individuals who share our passion for food, technology, and making a positive impact. Innovation is in your DNA, as you thrive on exploring new possibilities, challenging the status quo, and finding creative solutions in the world of commercial kitchen robotics. Accessibility is at the heart of your approach, believing in inclusivity and ensuring everyone has access to user-friendly, affordable, and efficient tools.

You uphold an uncompromising dedication to Quality, consistently striving for excellence and delivering exceptional results. As a member of our team, you will play a vital role in shaping the future of the commercial kitchen robotics industry. We value individuals who are driven, self-motivated and thrive in a fast-paced environment. Collaboration and teamwork are essential to our success, and we encourage effective communication, embracing diverse perspectives, and working cohesively with colleagues.

Role Overview:

This role blends customer-first support with hands-on field service. You’ll be the go-to person for customers during their most critical hours—troubleshooting issues, resolving minor equipment problems in the field, training customers when necessary, and ensuring operators are confident and successful using our technology.

You’ll work Thursday through Monday, and be available to respond starting at 5:30 AM, often independently and without immediate oversight. We’re looking for someone who is self-motivated, reliable, and thrives in a solo environment
—someone who sees a problem and takes initiative. Don’t worry—we’ll provide deep product training and support to get you up to speed.

The ideal candidate has easy access to Interstate 93 and 95 between Southern, NH and North of Boston.

Responsibilities

• Start support coverage daily at 5:30 AM
  , when operators are starting their shift.
• Troubleshoot issues via phone, text, video, or email with urgency and professionalism
• Perform light on-site repairs (e.g., unit calibrations, part swaps, cleaning)
• Coordinate and execute unit swaps if in-field repair isn’t possible
• Manage your own calendar, travel schedule, and service priorities
• Visit customers proactively to support and up-skill them—turning them into power users
• Maintain accurate support logs in Hub Spot and escalated technical issues via Jira
• Keep your mobile toolkit and parts inventory organized and well-stocked
• Share field learnings with product and engineering to improve performance and reliability
• Represent Bridge with calm, confidence, and a solutions-first mindset

What You Bring

• 2+ years of experience in field service, technical support, or customer-facing troubleshooting
• Mechanical/electrical problem-solving experience (hands-on)
• Clear and effective verbal and written communication
• Highly self-directed with excellent time and task management
• Valid driver’s license and ability to travel throughout New England
• Reliable transportation (a company van is provided, but personal travel may be required)
• Physically able to lift and transport equipment up to 80 lbs
• This role requires background check and valid drivers licsense

Bonus Points For

• Experience with commercial food service equipment or kitchen automation
• Familiarity with Hub Spot
  , Jira
  , or other ticketing/workflow tools
• Prior work in a startup or scrappy, resourceful environment