Fleet Administration Associate

A bit about the Department –

The Fleet Admin team are a pivotal team within the business, completing key tasks including Business Post, Fines Management, Relicensing of vehicles, Cherished Plate Management, MID updates, and Recall Notification Management.

• In fleet admin we keep the vehicle legal: MID, TAX, keeping the vehicle insured and annually renewed. We process high volumes of fines for the drivers, in accordance to the customers agreed T&C’s
• We are focused and work at speed with accuracy at the forefront
• We work to KPI’s and achieve set goals, maintaining standards
• Processing fines, discussing any challenges with the team, collaborating with internal departments for additional information required.
• We look to identify any areas of improvement in any process we use
• Fleet admin is made up of individuals with strong work ethic they are flexible, adaptable and able to multi-task
• You will communicate effectively, both verbally and via any other communication channel and remain compliant, supporting KINTO regulation policies and standards
• We process all work flows that keep our fleet vehicles legal and our customers happy, we manage customer expectations through collaboration, understanding, support and empathy

• Fleet admins are supportive of one another and look to find the right solution to ensure an excellent customer journey
• Each individual team member takes ownership of their work
• They own the process and make recommendations on how to improve the procedures.
• Fleet admin offers a great insight into the business, our workflows from most departments which optimizes our knowledge base and up-skills the team
• Fines is the starting point for new team members, once specific skill set is learnt, planned active training, up & cross skilling into other tasks begins
• Fleet admin have great communicative and interpersonal skills and has a collaborative approach with internal departments which is essential in exceeding our client expectations and customer satisfaction measured through our net promoter scores.

• The knowledge gained in fleet admin will help any team member with promotions into other parts of the business.
• Subject matter experts (Learning the task in hand and becoming the expert in that arena)
• Kaizen – Improving processes and procedures to minimize time and resource
• Technical skills learning excel and the opportunity to enjoy an hours learning tuition monthly

• A full KINTO induction
• Provide a great learning opportunity to develop the core skills required to excel in the role.
• Give you the space and opportunity to be your whole self at work.
• Foster a learning culture, providing you with clear and constructive feedback, and encouraging you to do the same.

• This role would suit someone who has great attention to detail, works accurately and can problem solve
• Good analytical skills, ability to identify and share best practice

• Working within a high performing team, in a culture of continuous improvement, we value and support the wellbeing of our team, showing respect for people and working with integrity.

• Bonus earning potential
• 25 days holiday + 8 days bank holiday
• Great pension scheme starting at employee (EE) contribution of 4% with an employer (ER) contribution of 11%. This can flex up to 6% EE contribution and 15% ER contribution
• Hybrid working policy 2 days from home each week should you want to
• Car Scheme following passing of probation
• Private Medical Cover
• Life assurance scheme
• Discounts on different retailers
• Free onsite car parking
• Onsite nursery with discounted prices
• Well-being hour each month
• Discounts on Toyota & Lexus Cars
• Wellbeing events
• Volunteer Days
• Employee assistance programmes
• Free fruit in the office

KINTO UK is an equal opportunities employer. We…