Case Administrator - Band 2

Case Administrator - Public Sector

Location: Portsmouth, PO1 2BD
(fully onsite role)

Pay Rate: £12.21 per hour

Hours: Monday to Friday, 9:00am - 5:00pm

Contract: Temporary assignment, currently until February 2027

We are seeking an organised and reliable Case Administrator to play a key role in the smooth running of day‑to‑day operations within a busy public sector environment. This role offers the opportunity to work within a very varied role, providing essential administrative support to the probation service.

• Maintain and update case files and electronic databases accurately
• Manage communications via telephone, email, Microsoft teams etc
• Liaise with internal teams and external partner agencies
• Use of an internal ticketing system to take cases
• Use of internal databases and trackers

• Strong administrative and IT skills, including Microsoft Office packages
• Excellent communication and organisational abilities
• Proactive approach and able to use initiative
• Able to work alone and within a team

Please note - the successful candidate would be subject to Enhanced Level 1 Probation vetting. This can take around 6 - 8 weeks to complete.

If you are looking for a rewarding temporary role where your work genuinely makes a difference, please apply online today.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex‑military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.