Community Housing Assistant

Job Description

Community Housing Assistant (261172)

Earn £13.45 ph, £26,300 per annum and great benefits including Health Cash Plan.

Temporary (12 months contract), full time (37.5 hpw), hybrid working in Portsmouth.

We can’t offer a CoS for this role.

This is a great job opportunity to join Home Group's awesome housing team in the South East. Providing face‑to‑face customer support to our communities. If you like variety, meeting and supporting customers, and want to develop a career in housing, then this is the perfect job for you!

• Be visible and proactive on our estates to build strong links with our communities
• Support housing managers with their patches to improve neighbourhoods
• Handle tasks like managing voids, liaising with local authorities, carrying out estate inspections and meeting contractors on site
• Complete and record routine safety checks in buildings and communities
• Keep admin up to date, including records, ordering and arranging payments for works

• A real passion for delivering excellent customer service and a genuine desire to help your customers.
• Confidence working collaboratively with colleagues in other parts of the business and external partners.
• Knowledge of housing management and housing law; universal credit knowledge is a bonus, not a must.
• The ability to use technology to navigate our systems and update customer records.
• An appreciation that this is a role where you’ll spend much of your time lone working in our local estates.
• Hybrid-based role: one day a week in Portsmouth office and the rest from home/out in communities. Flexibility for working hours is possible.
• Must be able to drive and have access to a vehicle insured for business purposes.
• Standard DBS check required (paid by the employer).

• 34 days leave (includes bank holidays and a me day!), increasing to 39 days.
• Health cash plan saving you £1,140+ each year covering dental, opticians, prescriptions and more.
• 800+ discounts on shops, holidays, days out, tech and more.
• Instant pay access with Stream.
• Career path with development and excellent training package.

Portsmouth (One Port Way) Office, 23 Pure Offices Limited, One Port Way, Port Solent, Portsmouth, PO6 4TY
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For reasonable adjustments email