Apprentice Administrator

Apprentice Administrator (Level
3)

About us

At Get Set UK, we help people overcome barriers, build skills and create brighter futures through employment, skills, health and justice programmes that change lives every day.

We're now part of a global group with more than 16,000 colleagues working across more than 90 countries.

It's an exciting new chapter for Get Set UK, combining the values and culture that have made us successful with the opportunities, investment and international reach of a global organisation.

We're also proud to be an employee-owned organisation. Our value of Own It isn't just something we say, it's how we work.

We believe in giving our people the opportunity to take ownership, make a genuine difference and play their part in our future success.

If you're organised, reliable, enjoy helping people and want to build a professional career in administration, this could be a great place to start.

About the role

As Administrator Apprentice, you will be the welcoming, organised presence that helps people feel supported from the moment they contact or visit our office.

You will often be the first person our clients speak to and the first face they see.

The way you answer a call, welcome a visitor, record information or follow up an action helps create the experience people have with Get Set UK.

Working alongside our RESTART team, you will provide day-to-day administrative and customer service support while completing structured learning as part of your apprenticeship.

This is an entry point into a professional administrative career, but you will have real responsibility from day one.

You do not need to know everything when you start. We will help you learn our systems, processes and services. What matters is that you are willing to learn, take feedback, follow instructions and take pride in getting things right.

What you will do

• Act as front of house for the office and help create a welcoming, professional environment.

• Welcome clients, visitors and partners and make sure they are directed to the right person.

• Answer incoming telephone calls professionally and respond to basic enquiries.

• Make outbound calls to clients to confirm appointments, provide updates or follow up agreed actions.

• Schedule appointments and support the management of team diaries and calendars.

• Provide day-to-day administrative support to RESTART Advisers and the wider delivery team.

• Handle correspondence, scanning, filing and document management.

• Update client and office records accurately and keep information up to date.

• Support administrative processes connected with the RESTART Scheme.

• Provide basic Information, Advice and Guidance when appropriate and once trained to do so.

• Use Microsoft Office and internal systems to complete administrative tasks.

• Handle personal and confidential information appropriately.

• Keep accurate records and follow required processes.

• Communicate clearly with clients, colleagues and external partners.

• Complete your apprenticeship learning, training and assessments within agreed timescales.

• Role model Get Set UKs values and demonstrate the employability standards we support in others, including good attendance, punctuality, professionalism, communication and follow-through.

Our values and standards

At Get Set UK, we are Ambitious, we take Pride in what we do, we are Considerate, we Own It and we Inspire.

We are looking for people who bring these values to life through their behaviour every day, whether they are working with participants, employers, colleagues or partners.

Because we work in employability and skills, we also look for colleagues who can role model positive employability behaviours, including good attendance, punctuality, professionalism, communication, reliability and follow-through.

For this apprenticeship, we are especially interested in your attitude and approach to work.

• You care about getting things right.

• You stay polite and professional, even when things are busy.

• You follow instructions and ask questions when you are unsure.

• You are willing to receive feedback and learn from it.

• You understand that reliability and consistency build trust.

Minimum essential criteria

To be considered for this role, you will need to evidence in your CV that you meet the minimum essential criteria below:

• A genuine interest in developing a career in administration, business support or customer service.

• A clear reason for applying for an apprenticeship and a willingness to complete the required learning and assessments.

• A polite, professional and confident communication style when speaking with people face to face or by telephone.

• Basic IT skills and confidence using computers, email and Microsoft Office.

• Good attention to detail and an understanding of the importance of accurate information.

• Ability to follow instructions, processes and agreed ways of working.

• Willingness to ask questions, receive feedback and learn new skills.

• Ability to organise your own tasks and complete agreed actions.

• Evidence of commitment and reliability through work,…