Advanced Office Clerk

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• Advanced Office Clerk

Advanced Office Clerk

Health Partners Management Group, Inc (HPMG) is a government contracting company in Poplar Bluff, Missouri. HPMG currently has a contract with the Federal Government. You would be a W-2 employee for HPMG and NOT a government employee.

Provides clerical/administrative support. Schedules appointments in Composite Health Care Systems (CHCS/AHLTA) or MHS GENESIS for primary care, specialty and subspecialty medical care. In addition to scheduling requested appointments, this position will call patients to schedule, reschedule, and/or cancel appointments as needed, to include appointments for consult/referral specialty care within the MTF. Serves as a medical records technician to process and maintain inpatient, outpatient or ambulatory procedure unit medical records.

Required to compile or extract medical records data to ensure compliance with regulatory requirements.

• A fully qualified typist (computer keyboard) with a minimum of 50 WPM is required.
• General medical ethics, telephone etiquette, and excellent communication and customer service skills.
• English language, correct grammar, spelling, punctuation, capitalization, and format to prepare and edit written correspondence, reports, and transcribed material.
• Ability to communicate effectively, both orally and in writing
• General office administrative and clerical skills to perform receptionist duties and answer telephones.
• Ability to use standard office equipment, such as computers, typewriters, copiers, fax machines, telephone systems and office automations systems, to perform a substantial range of medical record maintenance support.
• General knowledge of Joint Commission on Accreditation of Healthcare Organizations (JCAHO) standards;
  Accreditation Association for Ambulatory Health Care (AAAHC) for complete, prompt, and accurate health records.

High School diploma or General Educational Development (GED) equivalency. Basic medical terminology required.

At least one year in medical office scheduling, in an office setting, or at least one year in relevant experience or specialized Registered Health Information Technician (RHIT) or Registered Health Information Administrator certification required.

The work can be sedentary. However, there may be some physical demands. Requirements include walking, standing, sitting or bending. Must be able to carry 25-50 pounds and reach high shelving units with the assistance of step ladders to retrieve and file medical records.

• Perform a full range of tasks consistent with their profession, education, training, experience, and assigned responsibilities. MSS Personnel shall perform the following tasks:
• Follow the MTF Standard Operating Procedures (SOPs) to provide administrative support services to the MTF.
• Receive, greet, and inform patients, visitors, and hospital personnel and provide accurate responses in a friendly, courteous, and concerned manner.
• Fax, copy, scan, print, and type documents to complete daily tasks listed within this contract and the MTF SOPs.
• Utilize MHS Genesis and various other databases in support of patient care and to satisfy administrative requirements. (i.e., end of day review, reporting, and close outs).
• Maintain a level of productivity comparable with that of other individuals performing similar services.
• Employ a full range of administrative skills, maximizing the use of office suite applications and government specific computer software programs to manage the requirements of day-to-day tasks in a fast-paced outpatient office.
• Plan and carry out assignments with considerable independence.
• Perform the following clerical and receptionist tasks:
• Type, edit, format, and print a wide variety of documents for office and provider staff including, but not limited to, departmental correspondence, facility work orders, reports, technical notes, presentation and briefing materials in accordance with established policy and procedures. Source materials may be in the form of a draft written, electronic, digital, and voice recorded media. Integration and transfer of source materials into a single format or application (i.e., database, graphics, and spreadsheets, etc.)
  
  may be required.
• Provide administrative services related to the processing of limited duty/medical boards. Such activities include word processing, photocopying, facsimile transmissions, telephone management and communications with patients and providers, appointment scheduling, and distribution of administrative materials.
• Answer incoming telephone calls using appropriate telephone etiquette and greet patients, families, and MTF leadership to the Mental Health Directorate in a friendly, courteous and concerned manner.
• Screen and refer calls to appropriate staff members. If staff are unavailable, MSS Personnel shall take and deliver precise messages.
• Provide callers and…