ASC Income Co-ordinator

ASC Income Co-ordinator

37 hours per week

Are you looking for a varied and rewarding role where you can use your excellent customer service skills to support a busy team?

As an ASC Income Coordinator you will provide technical, financial and skilled administrative support to the Adult Social Care Income team.

You will manage regular administrative tasks such as taking calls and handling clients queries. You will reconcile client accounts to ensure clients and/or their representatives understand the client charges raised and ensure ASC invoices are accurate each month. You will need a strong attention to detail as you will be taking queries and booking appointments in relation to financial assessments, processing incoming and outgoing mail, maintaining electronic and paper records and files and typing and sending letters.

This is a varied and rewarding role where great communication skills make a real difference to the people we support.

This role will be solely based at the Civic Offices 5 days per week while you learn and develop the skills required.

With excellent customer service skills and experience of working in a finance environment, you will have a high standard of literacy and numeracy as well as an understanding of the Care Act 2014 and Mental Capacity Act 2005. With working experience of office procedures and strong IT skills, you will have a strong attention to detail, good analytical skills, a flexible approach to work and the ability to work on your own initiative and plan and prioritise your work.

In addition, you will have excellent written communication skills, including letter writing and note taking and a solid understanding of GDPR and how to work within this legislation.

Portsmouth City Council is a unique organisation, committed to making a difference, and is guided by core values that set who we are as people, what we stand for, and how we act.

We are committed to our values of respect, integrity, collaboration, inclusivity and being people-focussed. These values set out how we can contribute to the success of the council and our own success as individuals. Learn more about our values and behaviours .

As part of Local Government Reorganisation, current plans will see Portsmouth City Council combine with the district and borough councils of Fareham, Gosport and Havant and parts of East Hampshire and Winchester district councils to form a new, larger unitary authority for south east Hampshire.

We are working towards an implementation date of 1st April 2028, known as vesting day, subject to Parliamentary approval. Until then, we remain focused on maintaining continuity, supporting our workforce, and continuing to deliver excellent services to our residents throughout the transition to the new unitary authority.

This is an exciting time to join us, offering the opportunity to contribute to organisational transformation, develop your career, and help shape future services for our communities.

More information about Local Government Reorganisation can be found on our website:

Please ensure that you read the job profile for full details on the post. This role is based 5 days per week in the Civic Offices/other office, please ensure you can fulfil this prior to submitting your application.

We are not able to offer sponsorship for this position.

Full information about our recruitment process can be found on our support for applicants' page:
Support for applicants
- Careers portal

You must demonstrate why you are suitable against each of the points…