College Services Officer

Ready to make every student feel seen, supported, and ready to thrive? Looking for a role where no two days are the same? Want to help shape a real sense of belonging while keeping everything running smoothly?

We are currently looking for a College Services Officer to join our busy team in Portsmouth (Portsmouth, England), creating a true home away from home for students and turning everyday tasks into meaningful moments of care.

Hours of Work:
Full Time, 37.5 hours per week, fixed term for 10 months

As a College Services Officer, you’ll be at the heart of the student experience, handling key administrative processes (from student documents and attendance monitoring to reporting and record-keeping), supporting student wellbeing and pastoral care, and ensuring health and safety and safeguarding standards are consistently met. You’ll collaborate across admissions, finance, ICT, marketing and academic teams; keep student services running efficiently across inboxes and virtual learning platforms;

manage student records with attention to detail (including international visa compliance duties); and contribute to a vibrant programme of events—from awards evenings and sports days to orientation, employability weeks, and other exciting activities.

• Support student success through proactive, front-line pastoral and welfare engagement, including safeguarding for Under-18 students.
• Draft, issue and maintain accurate student documentation, ensuring smooth administration and excellent customer service.
• Monitor attendance and respond to student concerns, logging issues appropriately and helping guide students towards positive outcomes.
• Maintain student records accurately and in real time, supporting compliance and student visa sponsorship processes.
• Help deliver major student events and registration periods, including late-arriving student support and a welcoming front-office experience.
• Respond to student queries quickly and keep virtual learning platforms accurate, accessible and up to date.
• Support exam preparation and academic administration, including timetable updates, exam-room readiness, and student communications.
• Champion workplace safety by supporting risk assessments, accident reporting and first aid readiness, working closely with the Designated Safeguarding Officer.
• Assist with tuition fee-related support and debt recovery, including evaluating extension requests and setting up manageable payment plans.
• Act as a reliable link between students and partners, providing status updates and data requests as required.

• Educated to university level or able to show equivalent sector-specific training/experience.
• Experience working in a busy customer service environment or an educational front-of-house role.
• A strong track record of thriving in a vibrant, multi-cultural and/or international setting.
• Ability to support high-energy student events and welcome programmes (orientation and student experience are key).
• Ideally, occupational safety and health (OSH) awareness and a valid First Aid qualification.
• Fixed Term, full-time role with standard working hours Monday to Friday.
• £26,400 per annum
• Time Off in Lieu (TOIL) for any extra hours worked to support out-of-hours events and activities.
• A supportive, cross-functional team environment where your initiative is valued and your input makes a difference.
• Opportunity to develop in a role that blends pastoral care, compliance support, administration and student experience.
• Make a visible impact on student wellbeing and progression—helping learners feel connected, valued and confident.

We are an Education and Training organisation focused on creating a student experience that genuinely feels like home. We combine strong student support with professional services and cross-college collaboration—so learners receive the care, guidance and smooth progression they need to move confidently towards university.