Service Information Team Administrator

Location: Hilsea

An exciting opportunity to join our Service Information Team, facilitating a variety of professional administrative services and providing a welcoming reception at our modern Service Headquarters building. As part of the Information Governance Department, our Service Information Team plays a vital role in keeping our communities safe by delivering professional administrative services in support of various departments across Leicestershire Fire and Rescue Service, as well as maintaining our Headquarters Reception function.

As a member of the Team, you will work alongside four other Administrators and liaise with all types of people whilst performing your duties, including members of the public, colleagues from all departments, and external stakeholders and agencies, providing a high standard of customer care to all. Your administration duties will involve following detailed processes to deliver various tasks, such as logging referrals for home safety checks, recording complaints, non-fire safety concerns and complements, and processing requests for information.

In addition to this you will also be dealing with and responding to general enquiries and other correspondence, giving basic advice on home fire safety, and providing support for corporate meetings including taking minutes. When maintaining our reception function in support of our two dedicated Receptionists, you will ensure that our Headquarters building and phone lines are available during our core opening hours and that all our callers and visitors receive a helpful and professional service.

We are seeking applicants who have some relevant experience in a similar role or have transferable skills which they can develop through their keenness and ability to learn. If you are passionate about helping people, providing excellent customer service and working in a role which offers variety and challenge, we would like to hear from you. This opportunity offers working hours of 9:00am–5:00pm, Monday to Thursday, and 9:00am–4:30pm on Fridays.

Benefits you will receive:
Competitive salary Generous leave entitlement plus public holidays Full support for ongoing professional development On-site gym facilities Free onsite parking Access to an emergency services “Blue Light” discount card Use of our in-house occupational health unit, which includes fitness support Access to the Service’s 24/7 Employee Assistance Programme Public sector pension (subject to pension scheme rules). You will automatically be enrolled into the Local Government Pension Scheme (LGPS), which is a tax-approved, defined-benefit occupational pension scheme.

Your contributions are based on your earnings, and you can choose from different income options when you retire. Leicestershire Fire and Rescue Service is committed to promoting equality, diversity and inclusion in the workplace. Furthermore, we want to create a work environment where everyone feels safe, can be themselves and can perform their roles to the best of their abilities.

We have signed up with a number of nationally recognised organisations that promote equality, diversity and inclusion and we are working with them to help us achieve our objectives. These organisations include:
• Employers Network for Equality and Inclusion
• Department of Works and Pension’s Disability Confident scheme
• Asian Fire Service Association (AFSA) Safer Recruitment We are committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults. Safer recruitment practices, including identity, reference, and appropriate criminal record checks, will be applied throughout the recruitment process. Pension Considerations Please note that it is your personal responsibility to check whether by…