First Impression Assistant

First Impression Assistant Salary: 9,929.40 per annum(£24,823.50 FTE), plus company benefits

Location:

Teesside, TS17 6QW

Contract:

Part Time, Permanent

Shifts:

16 hours per week, Thursday – Friday, 8:30am until 5pm with 30 minute unpaid lunch break(shifts can change based on client requirements) Work model:
Fully onsite

Williams Lea seeks a First Impression Assistant to join our team! Williams Lea is the leading global provider of skilled, technology-enabled, business-critical support services, with long-term trusted relationships with blue-chip clients across investment banks, law firms and professional services firms. Williams Lea employees, nearly 7000 people worldwide, who provide efficient business services at client sites in often complex and highly regulated environments, from centralised Williams Lea onshore facilities, and through best cost company offshore locations.

The First Impression Assistant is the first point of contact for visitors calling or visiting our client’s office. Duties include welcoming clients and visitors to the office, handling switchboard calls, organising and preparing hospitality and offering administrative support to the firm. Every task which is undertaken must be delivered with an exceptional customer service approach. A successful First Impression Assistant should have a welcoming and pleasant personality, with the ability to easily build rapport with people.

They’ll be able to deal with urgent tasks in a timely and effective manner, and the ability to multitask is important for this position.

• Meeting, greeting, and interacting with visitors, tenants and contractors
• External and internal call and email handling including taking and passing on accurate messages
• Updating log-books and schedules
• Processing deliveries
• Ordering, organising and assisting with building events
• Populating data collection workbooks
• Ensuring that security to the building is maintained in line with guidance and standard operating procedures
• Carrying out the reception training for any cover team members and identifying ongoing
• Training needs for the cover team, liaising with the Team Leader as needed
• Raising any concerns about process, practice or incidents as appropriate

• Previous receptionist experience is essential
• A committed attitude and dedication to creating a memorable guest experience
• Fluent written and spoken English
• Experience using email and Microsoft packages
• An energetic approach that shines through in your work
• A team focused attitude
• A natural passion and desire to make every visitor smile
• Excellent personal presentation
• Adopts the company values – Teamwork, Integrity, Passion and Success
• Is innovative and can spot an improvement opportunity
• Has the ability to empathise and understand the customer’s needs
• Has exceptional communication skills
• Appreciates and values each other’s differences
• Always considers the best interests of the company, colleagues and customer
• Has a diligent work ethic

We believe in supporting our employees in both their professional and personal lives. As part of our commitment to your well-being, we offer a comprehensive benefits package, including but not limited to:

• 10 days holidays, plus bank holidays (pro-rata for part time roles)
• Salary sacrifice schemes, retail vouchers – including our Tech Scheme which can be used on a range of gadgets such as Smart TV’s, laptops and computers or household appliances.
• Life Assurance
• Private Medical Insurance
• Dental Insurance
• Health Assessments
• Cycle-to-work scheme
• Discounted gym memberships
• Referral Scheme

You will also have the opportunity to work for a global employer who is dedicated to offering each and every employee an enjoyable,…