Rent Arrears Recovery Lead - Drive Income & Support Tenants

Rent Arrears Recovery Lead Civic Recruitment Limited Sutton, STN, gb

Job Description

• This is a 6-month contract role with a local authority, aimed at leading and managing a team of Rent Arrears Recovery and Enforcement Officers. The primary purpose is to maximize rental income collection and minimize arrears across all tenancy tenures within the Housing Revenue Account (HRA). The postholder will ensure the delivery of an effective, customer-focused arrears recovery service, supporting residents to sustain tenancies while taking appropriate enforcement action when necessary.
  
  This role also contributes to the Shared Finance Service's ambition of delivering high-quality, value-added services and promoting financial inclusion.

• Lead the delivery of rent collection, arrears prevention, recovery, and enforcement activities across the housing portfolio.
• Ensure prompt and effective recovery action is undertaken in accordance with legislation, policies, procedures, and best practice.
• Monitor arrears performance and implement measures to improve collection rates and reduce debt levels.
• Provide specialist advice and guidance on welfare benefits, income maximization, debt management, and financial support available to tenants.
• Support vulnerable residents by identifying appropriate interventions and referring them to support agencies where necessary.

• Experience working within housing rent recovery, arrears management, and enforcement services.
• Experience managing complex arrears cases and legal recovery processes.
• Experience working collaboratively with multiple agencies and stakeholders.

• Minimum of 5 GCSEs (or equivalent), including English and Mathematics.

• Working hours:
  
  36 hours per week.
• We work on a bi-weekly schedule.

Reporting to the Housing Income and Financial Inclusion Manager, we have an exciting opportunity for a Rents Arrears and Recovery Manager to provide a highly professional and customer focused rent income collection and recovery service in accordance with legislation, the Council's policies and our customer satisfaction requirements.

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