Business Operations Manager

Company Description

Marlin Environmental Services is a leader in specialist industrial environmental cleaning, engineering, confined space management, drainage and waste management,. Predominately operating in the defence and commercial marine sector, but with customers spanning retail, oil & gas and construction.

Marlin Environmental Services is a leader in specialist industrial environmental cleaning, engineering, confined space management, drainage and waste management,. Predominately operating in the defence and commercial marine sector, but with customers spanning retail, oil & gas and construction.

Portsmouth – with Nationwide Travel

Permanent, full-time

Competitive salary plus benefits

The Business Operations Manager will play a pivotal role in driving operational excellence across the business. This role is responsible for improving the efficiency, consistency and effectiveness of business operations through process improvement, systems implementation, performance reporting and the successful delivery of strategic business initiatives. The successful candidate will act as the Managing Director's operational lead, taking ownership of key business improvement projects, ensuring company-wide initiatives are delivered effectively, and providing the management information required to support informed decision-making.

This role will work across all departments and locations to standardise processes, improve collaboration and embed a culture of continuous improvement.

• Lead and deliver company-wide continuous improvement initiatives.
• Identify opportunities to improve business efficiency, productivity and service delivery.
• Develop and implement new business processes and procedures.
• Drive efficiency and cost-saving initiatives across the organisation.
• Monitor improvement plans and ensure agreed actions are successfully delivered.
• Track internal and external audit findings and ensure corrective actions are implemented.

• Standardise operational processes and record keeping across all business locations.
• Reduce duplication of activities, documentation and administrative tasks.
• Improve communication and collaboration between departments.
• Review existing ways of working and recommend practical improvements.
• Promote best practice and consistency throughout the business.

• Lead the implementation of new business system
• Support system optimisation to maximise business benefits.
• Improve data quality, integrity and reporting capability.
• Drive the digitalisation of paper-based processes.
• Coordinate system testing, user training and business-wide rollouts.
• Support users following implementation to maximise adoption.

• Own the production of monthly business KPI reporting.
• Manage group company reporting requirements and ensure timely submission.
• Produce meaningful management information to support business performance and decision making.
• Track actions arising from leadership meetings and ensure completion.

• Maintain oversight of staff utilisation and operational capacity.
• Identify opportunities to improve resource allocation across locations.
• Support cross-site collaboration and sharing of resources.
• Work closely with department managers to improve operational planning.
• Provide operational support to the Managing Director on key strategic initiatives.

• Work collaboratively with senior managers across all departments.
• Build positive relationships across the wider business.
• Influence and support managers in implementing change.
• Communicate business improvements clearly and…