Customer Service Representative; Hybrid - on site

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Taylor & Francis Group, an Informa Business

Informa is a leading academic publishing, business intelligence, knowledge, and events company, creating unique content and connectivity for customers worldwide. It is listed on the London Stock Exchange and is a member of the FTSE 100.

Taylor & Francis is one of the world’s largest publishers of peer-reviewed scholarly journals, books, e-books, and reference works. We empower learners, thinkers, and doers with trusted knowledge that advances research and enriches lives. Since 1798, we have been bringing together diverse ideas and opinions to publish the truths that matter.

Our purpose is to foster human progress through knowledge. We believe in encouraging and examining different ideas and voices, ensuring only work that meets our high standards is published. This involves open-mindedness, robust debate, and the courage to defend well-founded perspectives, even if they conflict with personal beliefs. If you share this vision, we’d love to hear from you.

Every day, millions of people read our content. Would you like to be part of this customer journey?

We are seeking a Customer Service Representative to join our global team, providing outstanding service to internal and external customers. Reporting to the Customer Service Manager, you will collaborate across departments, manage daily processes, and contribute to improving customer satisfaction, productivity, and cost efficiency.

• Proficiency in Microsoft Office and ability to quickly learn new systems.
• At least one year of customer service experience, preferably in an office setting.
• Experience working with KPIs and SLAs.
• Strong problem-solving skills and a customer-focused approach.
• Good educational background, including competence in English and Maths.
• Experience with CRM systems like Salesforce is advantageous.

• Results-driven with effective time management.
• Creative problem solver with excellent communication skills.
• Detail-oriented, accurate, and efficient.
• Ability to work under pressure and meet deadlines with minimal supervision.
• Team player with a positive attitude and flexibility.
• Self-motivated to improve performance continuously.

We offer a flexible hybrid work model (3 days in the office, 2 from home), 25 days annual leave plus extra days for your birthday and Christmas, volunteering days, wellbeing support, share matching, pension, and health benefits.

Applicants must be based within a reasonable commute of our offices in Milton Park, Oxfordshire, or Colchester, and have the right to work in the UK.

Final date to receive applications: 05 June 2025. We review applications on a rolling basis and encourage early applications.