Customer Service Representative

Customer Service Representative

Location: Portsmouth
Working Pattern: 4 days in the office, 1 day from home
Hours: 8:00 AM - 4:00 PM - 35 hours a week.
Salary: 23,500 per annum + 5% annual bonus

Benefits

• 25 days holiday
• 12% pension contribution
• Private health care
• Free parking
• Moving day - 1 paid day off

About the Role

The Customer Service Representative is responsible for delivering exceptional customer service while adhering to company guidelines. This role involves managing all aspects of the order management process for customers. The successful candidate will ensure customer needs are met promptly and professionally.

This is a busy and varied position that requires strong attention to detail, excellent organisational skills, and the ability to work under pressure to meet tight deadlines.

Key Responsibilities

• Accurately process orders from quote to invoice, ensuring deadlines are met.
• Respond to customer queries promptly and professionally.
• Handle credits and rebills as required.
• Manage stock levels in the UK distribution hub and during shortages.
• Prepare daily shipment files for couriers, ensuring accuracy.
• Communicate proactively with customers regarding product availability.
• Liaise with couriers and internal teams to provide up-to-date shipment information.
• Maintain and update customer records accurately.
• Follow SOPs and work instructions to maintain high standards.
• Escalate any requests outside policy to the Team Leader/Manager.
• Provide cover for on-call duties as per department rota.
• Monitor and process purchase orders for non-wholesale sites.
• Assist with monthly invoicing and reporting tasks.
• Maintain internal reports and support evolving business needs.

Requirements

Experience & Skills:

• Previous experience in a fast-paced customer service environment.
• Experience in inbound call centres, retail, or similar customer-focused roles.
• Strong telephone manner and ability to handle queries efficiently.
• Excellent written and verbal communication skills.
• Strong interpersonal, analytical, and organisational skills.
• Flexibility to work additional hours when required.

Competencies:

• Engaged: Able to prioritise and take responsibility.
• Competitive: Proactive, adaptable, and committed to improving processes.
• Collaborative: Strong team player with excellent communication skills.
• High Performing: Detail-oriented, works to high standards, and maintains a sense of urgency.
• Trustworthy: Dedicated to delivering the best customer service.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.