Customer Resolutions Executive​/Complaints Handler

Overview

Customer Resolution Advisor (Complaints) Portsmouth | Hybrid Working

Salary: £18 per hour (£34,665.99 FTE) | Duration: 4-week contract although this could be extended |

Hours:

Monday to Friday 37 hours per week

Dynamite recruitment is working in partnership with a well-established organisation who are based in Portsmouth.

Due to a busy period, we're currently recruiting Customer Resolution Advisors to support a busy complaints team on a short-term assignment.

This role will focus primarily on Stage 1 complaints, with potential exposure to Stage 2, and more senior escalations at Ombudsman level.

As a customer resolutions advisor / complaints handler

You'll manage complaints end to end, ensuring customers receive fair, timely, and high-quality resolutions in line with internal policies and regulatory requirements. You'll work closely with operational teams to resolve issues at the earliest opportunity while keeping customers fully informed throughout the process.

• Managing a caseload of complaints (primarily Stage
  1)
• Investigating complaints and identifying effective resolutions
• Communicating clearly and empathetically with customers by phone and in writing
• Ensuring complaint responses meet agreed timescales and quality standards
• Accurately recording actions and outcomes on internal systems
• Identifying root causes and sharing learning to help prevent repeat issues

• Proven experience handling customer complaints
• Strong written and verbal communication skills
• Ability to manage workloads independently and work to deadlines
• Confident dealing with sensitive and challenging situations
• Experience with repairs or service-related complaints is desirable

To be considered please submit your CV asap, or call Fran Curtis on

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