Customer Service Case Manager

Location: Cosham

Customer Service Executive

Location:

Hybrid (Portsmouth – 3 days from home after probation)

Start Date:

16th March 2026
Salary: £26,210 rising to £30,300 within 12-24 months.

Looking to build a long-term career in customer service with real progression? We’re partnering with a leading UK service provider to recruit Customer Service Executives to join their specialist Travel Insurance team.

This is a varied, fast-paced role where you’ll support customers through a range of enquiries - providing reassurance, solutions and a high standard of care every step of the way.

The role
- Managing customer enquiries via phone and email
Providing clear updates and working towards effective resolutions
Handling a busy workload in a structured, deadline-driven environment
Liaising with third parties to ensure smooth outcomes
Supporting vulnerable customers with empathy and professionalism
Completing detailed administrative tasks accurately
Working within regulatory and compliance guidelines  Working hours
- 40 hours per week
Shift rota between 7:15am – 8:45pm
Monday to Sunday, working one weekend on/one weekend off
Late shift required only 1 week in every 6  What we’re looking for
- MUST be available to interview on 25th/27th February 2026
Previous call centre or customer service experience
Strong communication and problem-solving skills
Confident handling customers from first contact through to resolution
Comfortable working in a fast-paced environment
Good administrative and Microsoft Office skills  What’s in it for you?  
Starting salary of £26,210, increasing to £30,300 within 12-24 months
28 days holiday, rising to 38 days with service
Hybrid working (equipment provided)
Career progression opportunities
Pension scheme
Health & Wellbeing Programme
Simply Health cover (dental, optical, medical)
Travel & medical insurance discounts
Gym discounts
Cycle-to-work scheme
Free onsite parking & canteen  Please call the Commercial Desk (Molly/Fran) for more information, or submit your CV to be considered