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Customer Service Case Manager
Job in
Cosham, Portsmouth, Hampshire County, PO5, England, UK
Listed on 2026-02-19
Listing for:
Dynamite Recruitment
Full Time
position Listed on 2026-02-19
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support
Job Description & How to Apply Below
Customer Service Executive
Location: Hybrid (Portsmouth 3 days from home after probation)
Start Date: 16th March 2026
Salary: £26,210 rising to £30,300 within 12-24 months.
Looking to build a long-term career in customer service with real progression? We re partnering with a leading UK service provider to recruit Customer Service Executives to join their specialist Travel Insurance team.
This is a varied, fast-paced role where you ll support customers through a range of enquiries - providing reassurance, solutions and a high standard of care every step of the way.
The role -
- Managing customer enquiries via phone and email
- Providing clear updates and working towards effective resolutions
- Handling a busy workload in a structured, deadline-driven environment
- Liaising with third parties to ensure smooth outcomes
- Supporting vulnerable customers with empathy and professionalism
- Completing detailed administrative tasks accurately
- Working within regulatory and compliance guidelines
- 40 hours per week
- Shift rota between 7:15am 8:45pm
- Monday to Sunday, working one weekend on/one weekend off
- Late shift required only 1 week in every 6
- MUST be available to interview on 25th/27th February 2026
- Previous call centre or customer service experience
- Strong communication and problem-solving skills
- Confident handling customers from first contact through to resolution
- Comfortable working in a fast-paced environment
- Good administrative and Microsoft Office skills
- Starting salary of £26,210, increasing to £30,300 within 12-24 months
- 28 days holiday, rising to 38 days with service
- Hybrid working (equipment provided)
- Career progression opportunities
- Pension scheme
- Health & Wellbeing Programme
- Simply Health cover (dental, optical, medical)
- Travel & medical insurance discounts
- Gym discounts
- Cycle-to-work scheme
- Free onsite parking & canteen
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