Service Advisor - MINI

Location:

Portsmouth Region, Hampshire

Category: MINI - Portsmouth (SMP) (Service)

Vacancy Type:
Permanent / Full Time

Salary: £27,000 - £36,000 OTE Competitive Salary (Uncapped)

Based in the South and South-West of England, Snows Motor Group is an AM Top 50 automotive retailer covering 20 brands across 54 franchises. We differentiate ourselves from our competitors by delivering an exceptional level of service to both our customers and manufacturing partners. We are currently on the lookout for a Service Advisor to join our fantastic MINI Dealership based at Portsmouth.

As a Service Advisor you will be the focal point for customers requiring advice, servicing, and repairs to their vehicles. You will also manage the flow of information between the workshop and the customer, always delivering excellent customer service.

As a Service Advisor you will:

• Ensure the customer receives the best possible customer service and that they are aware of all products and services available.
• Initiate documentation and maintain customer records and follow up systems.
• Provide customers with estimates, and notify customers promptly when the work is complete.
• Ensure that all jobs passed for warranty/goodwill submissions are accurately invoiced and costed.
• Prepare and present accurate invoices to customers in order to obtain payment in line with company procedures.
• Monitor progress of jobs in the workshop and advise service reception of any delays or issues.
• Provide guidance and advise on mechanical and diagnostic queries as requested by Technicians.

• Highly developed interpersonal skills and able to demonstrate experience in a customer‑facing role.
• Able to plan, organise yourself and meet agreed work deadlines.
• Able to assimilate information quickly and provide considered responses.
• Strong work ethic and adaptable to change.
• Attention to detail and maintain good, accurate quality of work.
• PC / Web literate.
• Full clean driving licence.
• Retail automotive service experience preferred.

• Highly competitive salary and bonus scheme with use of company car.
• Full training and support to help you immerse yourself in the role and Snows values.
• 30 days holiday, inc. Bank holidays plus additional holiday entitlement as recognition of length of service with Snows at 5,10,15,20 years anniversary (Pro rata for part‑time employees).
• Discounted MOTs, Service & Parts.
• Recommend a Friend Bonus / Introducing a Customer Bonus.
• Life Assurance Benefit.
• Snows Contributory Pension Scheme.
• BEN – Employee Assistance Programme.
• Excellent development opportunities to learn & grow with Snows.
• Role dependent – tool box insurance / company car scheme / Uncapped earnings potential through commission or bonus structures.

Monday – Friday: 08:00 – 18:00 (with 1 hour for lunch)

We are looking forward to receiving your application.