Passenger Operations Coordinator FTC

Do you want to be a valued part of the critical infrastructure that serves communities across Europe and beyond? Are you looking for a position in which you can set direction and help shape our company? If so, then you could be the newest addition to our team as a Passenger Operations Coordinator – FTC.

In this role, you'll be responsible for delivering exceptional customer service while ensuring efficient handling of check‑ins, ticketing, and vessel operations. You will use various systems, handle communication with customers and authorities, and assist with the loading and discharging of passengers.

This role is a Fixed Term Contract until October 2026.

• Operate Seabook & Phoenix systems for vehicle and passenger check‑ins.
• Provide service updates to customers as directed by the Duty Manager or Supervisor.
• Coordinate with authorities to ensure compliance with safety regulations.
• Assist with passenger embarkation, including those with reduced mobility (use of hand‑held UHF radios).

We are looking for individuals who embody customer focus, possess excellent communication skills, and are computer literate. They step up when no one else does, thrive on efficiency and constantly seek improvement. Passionate about hands‑on assistance, they shine in crisis situations and make swift, decisive actions benefiting our team and customers. Strong communication, teamwork and the ability to thrive in challenging environments are key.

The role may involve working between the Poole and Portsmouth ports on occasion.

DFDS offers the following benefits:

• Life assurance cover.
• Contributory company pension scheme.
• Holiday Purchase Scheme.
• Free ferry travel for up to 4 guests between Dover and Calais / Newcastle and Amsterdam with no limit on trips.
• Full employee assistance programme: proactive financial, emotional, mental, and physical health care support including face‑to‑face counselling, fast 24/7 access to a GP, a second medical opinion and legal support for colleagues and their family.
• Huge range of retail discounts from high street and online retailers.
• Cashback on health care including dental, optical, physiotherapy, prescriptions, specialist consultations and more.
• Access to my Strength, our Wellbeing platform with plenty of content to support and improve mental wellness needs.
• Access to mental health first aid and opportunity to join support webinars focusing on all areas of positive wellbeing.

Join the movement and grow with us.