VodafoneThree - Senior Onsite Coordinator

Location:

Portsmouth PO6 1SP

Salary:
Excellent basic salary plus bonus and Vodafone benefits

Working hours:

Full time 37.5 hours per week – Monday to Friday 8 am to 5:30 pm
At Customer Location
The Senior Onsite Adviser will be based on-site within the offices of the customer and is key to the success of the smooth running of that business's mobile strategy.

• Manage day-to-day account activities, from processing orders to handling calls, emails, and queries with accuracy and care
• Provide expert support on technical, network, billing, and device-related queries, resolving issues quickly and effectively
• Build strong, trusted relationships with customers, end users, and internal teams, becoming their first point of contact
• Collaborate with Credit Control and other teams to resolve payment or account-related issues
• Produce and quality-check reporting packs, offering insights and analysis to support decision-making
• Attend and contribute to customer meetings, identifying opportunities to improve service and reduce costs
• Guide users on devices, tariffs, and Vodafone products, helping them make informed choices
• Support device provisioning, migrations, and network transitions, ensuring a seamless experience
• Deliver enhanced support to VIP users, maintaining a premium level of service
• Maintain accurate records, audit logs, and knowledge materials in line with compliance standards
• Support and coach colleagues to ensure consistent, high-quality service delivery
• Champion Vodafone’s values, consistently representing the brand with professionalism and pride

• A relationship-builder who enjoys working closely with customers and stakeholders
• Someone with experience in customer service or account support who thrives in a fast-paced environment
• A proactive problem-solver who takes ownership and delivers solutions with confidence
• Strong communication skills, with the ability to explain technical information in a clear and friendly way
• Organised and self-motivated, with great time management and attention to detail
• Comfortable working with systems and data, with strong keyboard and technical skills
• Curious about mobile technology, with an interest in devices, networks, and digital solutions
• A collaborative team player who supports others and contributes to a positive team culture
• Committed to delivering excellent service, meeting SLAs, and exceeding customer expectations
• Someone who values inclusion, respects different perspectives, and helps create a welcoming environment for everyone

We care about our people’s success by offering great pay, bonuses, up to 28 days off plus bank holidays, and paid time for charity work. You can personalise our benefits for you and your family, like discounts, vouchers, a pension plan and many more. We help with your career through our learning tools and top-notch parental leave policies.

We are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators' standards.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website () for guidance.

We use AI in different parts of our business to boost innovation, improve efficiency, and create new opportunities. We know many candidates use AI to fine-tune their CVs or prepare for interviews, but what we really care about is your unique experiences and achievements.

During the interview, we want you to rely on your own knowledge and skills to show us who you really are—your personality, creativity, and abilities. Above all, we’re looking for authenticity and can’t wait to get to know the real you.