Customer Service Agent

Reference: MAY

Expiry date: 10:04, Wed, 1st Jul 2026

Location: Portsmouth

Benefits: A superb range of exclusive, colleague-only benefits and discounts

Salary: £28,734 + bonus up to £1,387 pa OTE Weekly

Hours:

42.5 hours / week

We’re here to keep people moving, that’s what we do.

As a Customer Service Agent, you play a key role in delivering our award‑winning service directly to customers’ doors, ensuring that our vehicles are where they need to be, when we need them.

You will be the first point of contact for customers, confidently delivering great service with a smile. You will manage multiple tasks simultaneously, including resolving customer rental queries, administering customer accounts, and overseeing daily vehicle movements in and out of the branch.

You don’t need previous industry or vehicle rental administration experience, but you must have strong customer‑service skills, administrative ability, and a calm, can‑do attitude, as well as a Full UK or EU driving licence.

We offer a great basic salary of £28,734 plus bonus up to £1,387 pa OTE, a quarterly bonus scheme, 24 days annual leave rising to 26 days with the flexibility to buy or sell extra days, an extra day off to celebrate your birthday, free life assurance (2× your salary), well‑being services (24/7 GP service, mental health support, physiotherapy, health cash plan, dental plan and travel insurance), exclusive vehicle‑leasing schemes, pension and save‑as‑you‑earn share scheme, an app with unlimited retailer discounts and cashback, the Stream App for financial wellbeing and flexible pay, and discounts and a financial coach.

• Quarterly bonus scheme (£1,387 pa OTE)
• Annual leave: 24 days rising to 26 days with flexibility to buy or sell extra days
• Free life assurance (2× salary)
• Well‑being services (24/7 GP, mental health support, physiotherapy, health cash plan, dental plan, travel insurance)
• Exclusive colleague‑only vehicle leasing schemes
• Pension and share scheme (save‑as‑you‑earn)
• Benefits app with unlimited retailer discounts and cashback
• Stream App for financial wellbeing and pay‑control

We’re committed to building a diverse, inclusive, and respectful workplace where everyone can thrive. We actively welcome applications from people of all backgrounds, experiences, identities, and abilities. If you need adjustments at any stage of the recruitment process, just let us know. We’re here to support you.