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Service Desk Analyst | First‑Line IT Support
Job in
Portsmouth, Hampshire County, PO5, England, UK
Listed on 2026-07-06
Listing for:
BT Group
Full Time
position Listed on 2026-07-06
Job specializations:
-
Customer Service/HelpDesk
HelpDesk/Support, Technical Support -
IT/Tech
HelpDesk/Support, Technical Support
Job Description & How to Apply Below
BT Group is looking for a Customer Service Analyst to handle incoming contacts and service requests via phone and chat. The role requires resolving at least 55% of issues on first contact and supporting various services for police forces.
Essential skills include understanding of service desks and ITIL processes, alongside excellent customer-facing skills. The position offers a comprehensive benefits package including health care and market-leading parental leave.
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