Customer Service Executive

Location: Cosham

Customer Service Executive
Start Date :

October
Salary: £27980 Rising to £32,185
PLUS fantastic Benefits which include :
 
Incremental holiday allowance
Great and encouraged progession  
Fantastic Training and ongoing support
Contributory pension scheme
Health Cash Plan
High Street rewards scheme for yourself family and friends  
Free car parking  
Discounts on Products and services  
And many more !

Location:

Portsmouth (Hybrid after success completion of probation )

Hours:

40 hours per week, between 7.45am-8.45pm.
Rotating shifts with the rota provided several weeks in advance (including some weekends and bank holidays on a rota)

Dynamite Recruitment is proud to be working in partnership with a well established organisation who provide a very unique service to their customers .Due to growth our client is looking to recruit skilled and experienced customer service professionals to join their team

This isn't your typical customer service role. Every conversation is different, and every day you'll have the opportunity to make a genuine difference by guiding customers through unexpected situations with empathy, professionalism and reassurance.

If you're someone who thrives in a fast-paced environment, enjoys problem solving and takes pride in delivering exceptional customer service, we'd love to hear from you.

As a Customer Service Executive, you'll manage a portfolio of customer cases/ enquiries from start to finish, ensuring every individual receives the support they need while maintaining excellent service standards.

What You'll Be Doing:  
Managing a caseload of customer enquiries and ongoing cases
Providing outstanding customer support over the telephone and via email
Coordinating with internal departments and external partners to progress cases efficiently
Keeping accurate records and updating internal systems
Prioritising multiple tasks while working to agreed service levels
Identifying complex cases and escalating where appropriate
Delivering a compassionate, professional and customer-focused service at every stage  We're interested in people with:
 
Previous customer service experience
Excellent written and verbal communication skills
Strong IT skills and confidence using multiple systems
Excellent organisational and time management skills
The ability to make confident decisions
A calm, empathetic approach under pressure
Strong attention to detail
A proactive and positive attitude  
Training & Development
Full training is provided through an office-based induction programme, giving you all the knowledge and support needed to succeed.

You'll continue to receive ongoing coaching and development throughout your probation and beyond, with genuine opportunities for career progression as your skills and experience grow.

If you're looking for a rewarding customer service role where you can make a real impact while developing your career, we'd love to hear from you.

Please submit your CV asap

#Commercial
2026