Customer Service – PO

Customer Service Advisor

Salary: £13.00 per hour
Contract Type: Temporary

Hours:

Monday–Friday, 08:00–17:30
Location: Portsmouth

We are currently recruiting for a Customer Service Advisor to join a busy site in Portsmouth on a temporary basis.

This is a customer-focused role where you will be the first point of contact for customers, providing regular updates, answering queries and helping to ensure customers receive a smooth and professional service throughout the process.

The role would suit someone who enjoys dealing with people, is confident communicating face-to-face and over the phone, and is comfortable working in a busy environment where there are multiple priorities to manage.

• Act as the main point of contact for customers throughout the process
• Deal with customers face-to-face, over the phone and via email
• Provide regular updates and keep customers informed of progress
• Answer customer queries and resolve concerns professionally
• Manage customer expectations around timescales and appointments
• Book jobs and appointments into the relevant systems
• Follow up and chase outstanding information where required
• Liaise with customers and internal teams to ensure everything runs smoothly
• Arrange vehicle collections and deliveries where required
  
  Coordinate courtesy vehicles for customers when necessary
• Assist with vehicle handovers and ensure customers receive a professional service
• Escalate any issues or complaints appropriately

About You We are looking for someone with strong customer service and communication skills who is confident dealing with customers face-to-face.
You will ideally have experience in a customer-facing environment, such as customer service, reception, administration, automotive, hospitality, retail or a similar role.

• Friendly, approachable and professional
• Confident communicating with customers
• Organised and able to manage multiple tasks
• Comfortable working in a busy environment
• Proactive when it comes to chasing and following up
• Able to remain calm when dealing with customer queries or concerns
• A good team player with a positive attitude

Temporary Role This is a temporary position
, with an immediate start preferred. The assignment is expected to run until approximately the end of September
, although the exact duration will depend on business requirements.

If you are available immediately or at short notice and are looking for a customer-focused temporary opportunity, we would love to hear from you.